Technical Success Manager

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Technical Success Manager to join our Customer Success Organization. This role is based in Italy, reporting to the Sr Director of Technical Success Management. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption. Role Expectations Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction Build relationships with stakeholders, conduct reviews, and identify growth opportunities Anticipate challenges, provide proactive recommendations, and mitigate risks Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience Success Profile You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands‑on execution. You are a problem-solver. You love running toward the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. Minimum Qualifications 5+ years of experience in customer-facing roles with a blend of technical expertise and account management Demonstrated experience with product feature implementations and best‑practice adoption Experience with operating systems such as Linux, Unix, and Free BSD Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR Knowledge of protocols including SMTP, FTP, and DNS Preferred Qualifications Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations In-depth understanding of enterprise networks and hands‑on experience with cloud security technologies like SASE, SSE, and ZTNA Experience with open‑source system administration and authentication protocols such as SAML, LDAP, and OAuth Benefits Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Time off plans for vacation and sick time Parental leave options Retirement options In‑office perks, and more! Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. #J-18808-Ljbffr