Technical Customer Success Manager

Job Summary This role is part of DataBee, offering Software‑as‑a‑Service (SaaS) security solutions to large enterprises and federal government entities. The position is ineligible for visa sponsorship and requires EST business hours. Job Responsibilities Own end‑to‑end technical success across assigned customer accounts. Implement architecture and solutions for net new and expansion opportunities. Serve as primary customer‑facing lead, including executive leadership and customer meetings. Perform hands‑on work within the platform (data onboarding, dashboarding, integrations, troubleshooting) to validate customers achieve derived outcomes. Support primary use cases in CCM and cyber risk reporting using core platform capabilities. Drive delivery across data ingest, ETL, storage, and integrations aligned to the platform using project management skills. Act as a DataBee practitioner voice externally – contributing to blog posts, conference presentations, or analyst briefings where appropriate. Partner with Sales Engineering, Accounts Executives, Engineering, and Product teams to support solution deployment, expansion planning, and clean handoffs, influencing roadmap. Engage with Sales Engineering on complex enterprise opportunities, elevating conversations to leadership and CISO‑level stakeholders. Provide technical leadership and mentorship across teams and customer engagements. Drive continuous optimization and maturity of customer environments post‑deployment. Bring customer feedback to Product Management and Engineering, improving product and deployment designs based on customer engagements. Travel to customer sites or Comcast office or customer HQ when required for in‑person meetings. Perform other related duties as assigned. Required Skills and Experience 3‑5 years of proven experience in customer‑facing technical roles such as technical account manager, data engineering, or solutions consulting in enterprise B2B SaaS. Extensive enterprise project management experience with exceptional communication skills (clear writing, structured presentations, influence across stakeholders). Background in GRC, security compliance, cyber risk, or security reporting/analytics use cases. Strong understanding and hands‑on experience of data architecture fundamentals, including data ingest, ETL, data normalization, advanced SQL queries, and modern data engineering best practices. Familiarity with modern data and storage approaches such as Snowflake, Databricks, cloud object storage, and open table formats (Iceberg, AWS S3, Azure Blob). Experience with enterprise systems for cyber risk and compliance reporting (identity, endpoint CMDB, vulnerability, cloud platforms, ITSM, HR or org data) and SIEM platforms such as Microsoft Sentinel and Splunk. Strong problem‑solving, ownership mindset, and ability to operate in an ambiguous, fast‑paced environment. Benefits Base pay is one part of the total rewards. Comcast provides bonus or commission eligibility for certain roles and an array of benefits that support employees physically, financially, and emotionally. Equal Opportunity Comcast is an equal opportunity workplace. We will consider qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. We will also consider applicants with arrest or conviction records in accordance with applicable law. #J-18808-Ljbffr