Customer Facing Project Manager

Role Description

Are you looking for an opportunity to apply your project management and technical leadership skills in a highly impactful, customer-facing role? Join our team and help deliver complex laboratory projects that directly support customer success.

We are seeking a candidate with a strong foundation in project management processes, tools, and best practices, along with a proven ability to manage multiple priorities while maintaining a high level of attention to detail. The ideal candidate has experience coordinating with third-party vendors and is comfortable working in complex, multi-stakeholder environments.

Strong communication skills are essential in this role, including the ability to lead meetings, provide clear and concise updates, and maintain effective communication with customers, internal teams, and external partners. The successful candidate will also demonstrate the ability to adapt quickly, think critically, and make sound decisions in a fast-paced, dynamic environment.

A collaborative mindset is key, as this role requires working effectively across diverse, cross-functional teams. Additionally, the role requires a willingness and ability to spend extended periods working on-site at customer locations as needed to support successful project delivery.

Key Responsibilities

• Support the sales process by contributing to solution design and development for customer projects
• Manage and help execute large, multi-functional, and multi-vendor service projects, including:
  • Laboratory relocations
  • Asset management programs
  • Facility inventories
  • Other CrossLab service solutions
• Assist in developing and maintaining project plans, including scope, schedule, budget, and resource requirements
• Coordinate with customers to define project requirements and implement tailored solutions
• Support pricing and proposal development for customized project work
• Ensure projects are delivered on time, within budget, and aligned with customer expectations
• Build and maintain strong relationships with customers, internal teams, and third-party vendors
• Lead meetings, track progress, and maintain clear and accurate project documentation
• Actively participate in on-site project delivery activities

Qualifications

• Bachelor’s degree in a scientific or related field, or equivalent combination of education and experience
• 8+ years of relevant professional experience, including at least:
  • 5+ years of customer-facing field project management
  • Experience applying project management methodologies (formal training or equivalent experience)
• Strong written and verbal communication skills
• Experience working directly with external customers
• Experience using data tools or reporting systems to analyze and present information
• Ability and willingness to travel up to 50% or more, depending on project needs

Preferred Qualifications

• PMP certification
• Experience in laboratory environments, instrument service, or equipment maintenance
• Familiarity with GMP and/or GLP environments
• Pharmaceutical or life sciences industry experience
• Experience managing project budgets, including quotes, purchase orders, and invoice reconciliation
• Experience working with third-party service providers
• Lean Six Sigma certification or training
• Proficiency with:
  • Microsoft Office (Excel, Word, SharePoint)
  • Project and data tools (MS Project, Smartsheet, Visio, SAP, Maximo, or similar systems)

Additional Details

• This job has a full-time weekly schedule. It includes the option to work remotely.
• Applications for this job will be accepted until at least August 4, 2026 or until the job is no longer posted.
• The full-time equivalent pay range for this position is $116,800.00 - $182,500.00/yr plus eligibility for bonus, stock and benefits.
• Travel Required: 50% of the Time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support