Referral Coordination Program Nurse Manager

Job Title

Job Description

Duties and Responsibilities include but are not limited to:

• Provides administrative and clinical leadership for the Referral Coordination Program (RCP), ensuring effective coordination of referral management activities across the organization.
• Oversees the coordination, implementation, and continuous improvement of clinical referral management processes to ensure timely, appropriate, and Veteran-centered care.
• Serves as the liaison between Surgery Service, specialty providers, nursing staff, administrative personnel, and leadership to facilitate efficient referral coordination and communication.
• Supervises nursing and clinical staff by planning work assignments, establishing priorities, monitoring workload distribution, and ensuring efficient daily operations.
• Ensures nursing care and referral management activities comply with Veterans Health Administration (VHA), Office of Community Care (OCC), accreditation, regulatory, and professional practice standards.
• Leads quality improvement initiatives by analyzing referral management data, monitoring program performance metrics, identifying trends, and recommending operational improvements.
• Develops, revises, and implements standard operating procedures, policies, and workflows in response to changes in national directives, OCC guidance, VISN requirements, and facility policies.
• Collaborates with physicians, specialty consultants, and interdisciplinary teams to improve clinical coordination, referral processes, and patient outcomes.
• Reviews clinical documentation to ensure compliance with Referral Coordination Initiative requirements, regulatory standards, and organizational policies.
• Monitors program performance through data analysis, prepares reports and presentations, and provides recommendations to executive leadership for process improvement.
• Recruits, interviews, selects, mentors, and develops staff while collaborating with Human Resources to support timely hiring and workforce planning.
• Evaluates employee performance by establishing expectations, conducting competency assessments, completing performance evaluations, and providing ongoing coaching and feedback.
• Identifies staff educational needs and coordinates orientation, continuing education, competency validation, and mandatory training to support professional development and regulatory compliance.
• Addresses employee relations matters by resolving workplace concerns, counseling staff, recommending disciplinary actions when appropriate, and ensuring adherence to labor relations and Equal Employment Opportunity requirements.
• Ensures exceptional customer service by promoting Veteran-centered care, improving patient satisfaction, and supporting safe, respectful, and equitable healthcare delivery.
• Maintains operational readiness by monitoring compliance with accreditation standards, patient safety initiatives, infection prevention practices, and organizational performance requirements.
• Performs referral management and clinical review activities to maintain subject matter expertise, identify operational barriers, and support efficient patient access to specialty care.
• Participates in facility, VISN, and interdisciplinary committees, task forces, and workgroups to advance nursing practice, referral coordination, and organizational initiatives.
• Analyzes current and future workforce requirements to determine staffing needs, competency requirements, and resource allocation to meet program objectives.
• Provides leadership coverage for senior Referral Coordination Program management as assigned and performs other related duties necessary to support organizational and patient care objectives.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards

Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday, 7:00am - 3:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs