Personal Injury Pre-Litigation Senior Case Manager

Personal Injury Pre-Litigation Senior Case Manager Full-time Compensation: USD 60000 - USD 95000 - yearly Join an Award-Winning Personal Injury Law Firm At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm. Our Core Values Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver. Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams. Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community. Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional legal representation that maximizes every client's opportunity for success. Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive. Service to Our Community – We believe in making a positive impact beyond the courtroom by serving and strengthening the communities where we live and work. If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time. The Senior Case Manager possesses extensive knowledge and understanding of personal injury case management and supports attorneys in the handling and progression of pre-litigation matters. This position serves as a primary point of contact for clients, maintains accurate case records, facilitates communication among parties, and helps ensure cases progress efficiently in accordance with firm procedures and attorney direction. Responsibilities Client Communication Contact clients within 24 hours of case assignment to introduce yourself and explain the next steps in the case process. Maintain regular communication with clients and provide case-status updates as directed by the supervising attorney. Communicate treatment-related updates and documentation requests in accordance with firm procedures. Return client calls and voicemails the same business day. Maintain contact with clients at least every 14 days. Notify clients regarding settlement-related developments and coordinate communications at the direction of the supervising attorney. Insurance and Provider Communications Follow up with insurance carriers after settlement demands have been submitted by the attorney. Facilitate communications with insurance adjusters, medical providers, and other third parties under attorney supervision. Confirm and document available insurance coverages, including BI, PIP, and UM coverage. Request and follow up on insurance declaration pages and supporting documentation. Coordinate the transmission and receipt of settlement-related documentation as directed by the attorney. Coordinate mediation scheduling and prepare case materials for attorney review. Case Management Maintain complete, accurate, and timely case notes in Litify. Update client files and supporting documentation. Track outstanding records, bills, liens, and other case-related documents. Review provider balances and obtain appropriate internal approvals before processing case-related settlements. Assist with demand package preparation and case organization for attorney review. Client Service Deliver exceptional client service through professionalism, responsiveness, and attention to detail. Address client questions and concerns promptly and courteously. Maintain confidentiality of all client information. Ensure adherence to firm procedures and service standards. Fluent in English and Spanish. Ability to work onsite Monday through Friday in New York. Fluent in English and Spanish. Expert knowledge of the personal injury pre-litigation process. Experience managing a high-volume personal injury caseload. Experience working with bodily injury claims, medical records, insurance documentation, and case management systems. Proficiency in Litify and Microsoft Office Suite. Strong organizational, communication, and client-service skills. Ability to work effectively in a fast-paced, deadline-driven environment. Disclaimer This position performs settlement and negotiation-related activities under attorney supervision and does not provide legal advice or perform duties requiring a licensed attorney. Eligible employees enjoy a competitive benefits package, including: Company-paid Life Insurance Short-Term & Long-Term Disability Supplemental Insurance Options 401(k) with Company Match Paid Time Off Employee Assistance Resources Join Our Team At The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity where your skills, attention to detail, and dedication to client service can make a meaningful impact, we'd love to hear from you. 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