Lead Tools Administrator

Title: Lead Tools Administrator

Location: Remote

Duration: Longterm

Client: CMS

Experience: 10+ Years

MOI: Virtual

Responsibilities:

• Team Leadership and Management
• Lead, mentor, and manage a team of 4 tools administrators, providing technical direction, workload prioritization, performance coaching, and professional development support
• Assign and oversee task execution across the team, ensuring balanced workloads and alignment with sprint and Program Increment (PI) objectives
• Serve as the primary escalation point for complex technical issues and cross-team coordination challenges requiring senior-level resolution
• Foster a collaborative, learning-oriented team culture aligned with CVP values and CMS DevOps/Agile standards
• Ensure backup coverage plans are in place across the team to maintain continuity during leave or personnel transitions
• Contribute to onboarding and training of replacement or new team members at contractor expense
• Tool Administration and Management
• Oversee and contribute hands-on to the administration, configuration, and maintenance of the full project management and DevOps toolset, including Jira, Confluence, Mural, GitHub Enterprise, Slack, and SonarQube, along with associated plugins and integrations
• Manage user provisioning, deprovisioning, role-based access controls (RBAC), and identity management via IDM/OKTA for single sign-on (SSO) and multi-factor authentication (MFA) across all supported tools
• Monitor tool health, availability, and performance; proactively identify and resolve issues to ensure minimal disruption to development teams
• Plan and execute tool upgrades, patching, and version updates using no-downtime deployment strategies
• Serve as the subject matter expert (SME) and final technical authority across all supported tools
• Documentation and User Communications
• Oversee development and maintenance of knowledgebase documentation, runbooks, and Standard Operating Procedures (SOPs) for all supported tools
• Draft and review clear, concise user communications regarding tool upgrades, credential changes, licensing updates, and required user actions
• Reporting and Continuous Improvement
• Contribute to sprint, monthly, and PI status reports covering tool availability, license compliance, and platform health metrics
• Identify and drive continuous improvement opportunities through automation, process optimization, and adoption of emerging tools and technologies
• Represent the tools team in cross-functional Agile ceremonies, PI planning events, and stakeholder reviews

Qualifications:

• Ability to obtain and maintain a federal government Public Trust clearance
• Hands-on experience administering the following tools in an enterprise environment: Jira, Confluence, GitHub Enterprise, Slack, and Mural
• 2+ years of experience leading or supervising a team of technical administrators or engineers, including task assignment, performance feedback, and team development
• Demonstrated experience managing Jira at scale including workflow configuration, permission schemes, and Agile/SAFe board setup
• Proficiency with Confluence space administration, including template management and cross-team documentation governance
• Experience administering GitHub Enterprise, including repository management, branch policies, webhook configurations, and CI/CD integrations
• Experience configuring and managing Slack workspaces including integrations with developer toolchains
• Hands-on experience with SonarQube, including Quality Gate configuration, CI/CD pipeline integration, and security vulnerability triage
• Familiarity with IaC tools such as Terraform or AWS CloudFormation
• Experience with SSO/MFA administration, preferably with Okta or similar identity providers
• Working knowledge of AWS cloud environments and cloud-based infrastructure management
• Strong written and verbal communication skills, including experience briefing technical topics to stakeholders and drafting user-facing communications

Desired Skills

• Experience working in a SAFe or scaled Agile environment supporting multiple development teams
• Familiarity with additional tools in the WETG ecosystem including CloudBees CI, JFrog Artifactory, TestRail, Grafana, or Splunk
• Experience with API configuration and monitoring (e.g., Kong, API Gateway)
• Knowledge of CMS, HHS, or federal IT standards, including FISMA, ATO processes, and NIST security frameworks
• Experience with Okta identity management administration
• Relevant certifications such as Atlassian Certified Professional, AWS Certified SysOps Administrator, or similar