HVAC Residential Service Technician (W-2) — Greensboro, NC (covering Charlotte)

COMPANY DESCRIPTION

Lula makes maintenance easy for property managers across the United States by supporting over 350,000 rental properties with a technology-enabled service platform. The company combines AI-driven workflows with a vetted network of more than 9,000 licensed and insured service professionals to streamline maintenance requests. Lula focuses on delivering fast, reliable service and a consistently positive experience for residents and clients.

ABOUT THE ROLE

Lula is bringing on an in-house, full-time HVAC technician. Today, our HVAC service and installation work is handled by a network of trusted local pros. This is a new, direct role on our team, with the opportunity to grow into more markets as we expand the program.

WHAT YOU’LL DO

• Complete HVAC service, repair, and installation/replacement jobs across the Greensboro, NC (covering Charlotte) area, dispatched through Lula’s platform.

• Manage your own daily schedule, including rescheduling and picking up same-day work as it comes in.

• Communicate job status, delays, and parts needs clearly with our dispatch team.

• Represent Lula’s quality standard directly with residents and property managers.

• Maintain your own vehicle and tools in safe, professional working condition.

WHAT YOU BRING

• Master Mechanical License required.

• EPA Universal or Type II certification (refrigerant handling) required.

• Strong residential service background with experience diagnosing, troubleshooting, and repairing residential systems: gas splits, heat pumps, furnaces, etc.

• Experience as a licensed HVAC technician, with the ability to pull permits in the required Greensboro, NC (covering Charlotte) Metro counties.

• High school diploma or GED; HVAC trade school or apprenticeship training preferred.

• Your own van/truck and your own tools (Lula supplies all parts and materials for jobs).

• Valid driver’s license and clean driving record required. You’ll be operating your own vehicle for work.

• A strong track record of customer satisfaction and low callback rates.

• Comfortable working independently with support from a local manager, not day-to-day in-person supervision.

• Experience with MeasureQuick or a similar digital diagnostic platform is a plus. NATE certification is also a plus.

• Must pass a background check and pre-employment drug screening prior to start.

• Ability to perform all essential job functions with or without reasonable accommodation.

PHYSICAL DEMANDS & SCHEDULE

• This is a physically demanding, hands-on field role: regularly lifting and carrying up to 75 lbs, working in attics and crawlspaces, climbing ladders, and working outdoors in extreme heat and cold.

• Full system replacements will be part of job scope. We can provide additional labor help as needed for installs.

• Full-time schedule with rotating on-call availability for emergency no-heat/no-cool calls, including evenings, weekends, and holidays as needed.

COMPENSATION & BENEFITS

• Base salary: $100,000.

• Additional performance-based incentives tied to job volume, revenue, and customer satisfaction.

• Monthly vehicle stipend.

• Lula supplies all job materials and parts.

• Medical, dental, vision, and life insurance.

• 401(k).

• Paid time off.

• Additional voluntary benefits available.

HOW TO APPLY

• Apply directly through this posting, or reach out to learn more about the role.