IT Operations Coordinator

Manage incoming Service Desk Incidents & Requests Prioritize & categorize Assign to appropriate groups & team members Track progress and closure Report progress weekly Coordinate new hire onboarding tasks for IT Coordinate departing employee tasks for IT Request quotes & submit orders through the Dell Premier Portal Enter and track IT purchase requisitions Process new mobile device requests and submit orders Maintain small asset inventory Research and close IT vendor billing issues Manage small IT-led projects Create project plans Provide status reports Assist in establishing & maintaining IT process and procedures Coordinate IT staff meetings Schedule meetings Send out topics for discussion Track action items Requirements Associates or Bachelor’s degree preferably with an IT focus A minimum of 2-5 year’s experience in an IT support role working with remote end users at branch offices Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11 Excellent customer service and troubleshooting skills are required Occasional travel may be required to support rollouts, corporate acquisitions and other company projects Interest in an international environment Knowledge of Mobile Device Management systems Knowledge of working in an ITIL Based Service Desk Core Competencies Demonstrates expertise in managing IT service desk incidents and requests, with a strong focus on customer service, troubleshooting, and process improvement. Proficient in coordinating IT tasks, managing small projects, and utilizing Microsoft applications effectively. Highest-signal resume keywords IT Support Experience Microsoft Applications Proficiency Customer Service Skills Mobile Device Management Knowledge ITIL Service Desk Knowledge ATS Optimization Keywords Hard Skills Incident Management Project Management Troubleshooting Asset Inventory Management Purchase Requisition Processing Soft Skills Excellent Communication Team Coordination Problem Solving Certifications & Qualifications Associates Degree Bachelor’s Degree Industry Keywords ITIL Service Desk Remote Support Vendor Management Onboarding Tools & Technologies Dell Premier Portal OneDrive SharePoint Office Applications Windows 11 #J-18808-Ljbffr