Senior Telecom Support Engineer [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Telecom Support Engineer based in the United States.

This role is a senior technical support position focused on solving complex telecommunications and networking challenges in enterprise environments. You will act as a trusted technical expert, supporting customers and internal teams in diagnosing, troubleshooting, and resolving advanced infrastructure issues. The role spans across telecom core networks, Linux systems, and modern networking technologies, requiring both depth and breadth of technical expertise. You will be involved in high-impact customer escalations, system deployments, and performance optimization initiatives. Working in a fast-paced, collaborative support organization, you will also contribute to knowledge sharing and continuous improvement. This is a highly hands-on role where your expertise directly ensures service reliability and customer success.

Accountabilities:

• Provide advanced technical support for telecommunications and networking systems, ensuring timely resolution of complex issues
• Diagnose, analyze, and troubleshoot multi-layered network and system problems across diverse technologies and platforms
• Lead technical investigations, customer escalations, and resolution efforts for critical incidents
• Support installation, configuration, upgrades, migrations, and deployment of enterprise telecom solutions
• Perform deep packet analysis using tools such as Wireshark and PCAP to identify root causes of network issues
• Collaborate with engineering teams, project managers, and customers to define requirements and implement solutions
• Develop, maintain, and improve technical documentation, troubleshooting guides, and knowledge base articles
• Participate in on-call rotations and provide support during high-priority or service-impacting incidents
• Contribute to continuous improvement initiatives and knowledge-sharing across technical teams
• Assist in pre-sales technical discussions and solution recommendations when required

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience (8+ years)
• Strong understanding of telecommunications networking concepts, architectures, and protocols
• Hands-on experience with telecom standards including SS7 and Diameter protocols
• Proficiency in Linux systems administration and troubleshooting
• Strong experience with network analysis tools such as Wireshark and PCAP trace analysis
• Demonstrated ability to resolve complex technical issues in high-pressure environments
• Excellent analytical, debugging, and problem-solving skills
• Strong communication skills with the ability to interact effectively with customers and internal stakeholders
• Experience with scripting, automation, Kubernetes, or cloud-native environments is a plus
• Prior experience in support operations, incident management, or on-call environments preferred

Benefits:

• Competitive salary with performance-based compensation opportunities
• Comprehensive health, dental, vision, and mental wellness coverage
• Remote/telework flexibility supporting work-life balance
• Retirement and financial wellbeing programs
• Paid time off, holidays, and leave benefits
• Learning and professional development programs for continuous career growth
• Inclusive and collaborative engineering culture
• Opportunities to work on advanced telecom and networking technologies at scale

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.