Senior Telecom Support Engineer

Senior Telecom Support Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description: Senior Technical Support Engineer

Location: Remote (Anywhere in the United States)

We are seeking a highly motivated Senior Technical Support Engineer to join our team and provide advanced technical support for telecommunications and networking solutions. In this role, you will serve as a trusted technical advisor to customers and internal teams, troubleshooting complex issues, driving solution implementation, and ensuring exceptional customer satisfaction.

This position is ideal for engineers who thrive in fast-paced environments, enjoy solving challenging technical problems, and are passionate about continuous learning and innovation.

Key Responsibilities

• Provide advanced technical support and troubleshooting for telecom and networking solutions.
• Analyze, diagnose, and resolve complex technical issues across multiple technologies and platforms.
• Review, validate, and implement detailed technical designs and solutions.
• Lead technical assessments, solution delivery, and customer engagements.
• Coordinate installations, upgrades, migrations, and deployments of enterprise technology solutions.
• Investigate network performance issues using packet analysis tools such as Wireshark and PCAP traces.
• Collaborate with customers, project teams, and engineering groups to identify requirements and deliver effective solutions.
• Provide technical guidance and mentorship to team members and stakeholders.
• Develop and maintain technical documentation, knowledge articles, and best practices.
• Participate in knowledge-sharing initiatives and contribute to continuous improvement efforts.
• Support customer escalations and participate in on-call rotations as needed.
• Assist with pre-sales activities, technical proposals, and solution recommendations.
• Stay current with emerging technologies, telecom standards, and industry trends.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field and 8+ years of professional experience; or 11+ years of equivalent professional experience without a degree.
• Strong understanding of core telecommunications networking concepts.
• Familiarity with telecom standards and protocols.
• Experience working with Diameter and SS7 protocols.
• Proficiency in network packet analysis using Wireshark and PCAP traces.
• Strong Linux troubleshooting and system administration skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Ability to perform effectively during high-pressure situations and critical service outages.
• Strong communication and customer-facing skills.
• Demonstrated curiosity, initiative, and commitment to continuous learning.
• Collaborative team player with a positive attitude.

Preferred Qualifications

• Experience with scripting and automation.
• Basic knowledge of Kubernetes and Cloud-Native Functions (CNFs).
• Familiarity with support ticket management processes and incident lifecycles.
• Previous experience participating in on-call support rotations.
• Exposure to telecommunications core network environments.

What Makes You Successful

• You enjoy solving complex technical challenges and uncovering root causes.
• You are energized by learning new technologies and expanding your expertise.
• You thrive in collaborative environments and are eager to share knowledge with others.
• You remain calm, focused, and effective during critical customer-impacting events.

Why Join Us?

Our support organization is built around collaboration, mentorship, and technical excellence. You'll work alongside experienced engineers who are committed to helping one another succeed while tackling some of the industry's most challenging telecommunications and networking problems. If you're passionate about technology, troubleshooting, and continuous growth, we'd love to hear from you.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.