Product Analyst - ITSM ServiceNow

Location: Onsite 3 days a wk; Hybrid – Office location is Chandler AZ

Required Pay Scale: $55-60hr W2

***Due to client requirements this role is only open to USC or GC candidates***

Summary

The ITSM Product Analyst is a hands-on role where you will analyze high level business requirements and translate them into technical specifications for our engineering team.

The ITSM Product Analyst is responsible for extracting actionable insights from business requirements into development items for implementing ServiceNow. Hands on analyst to work in an Agile environment, helping to document business requirements and partner / design technical flows/solutions. Candidate needs to have a financial/business background and excellent communication skills as they will be dealing with business partners as well.

Responsibilities

• Provide and lead analytical support to ITASCM Product Owners or Product Managers engaged in the discovery, design, and delivery of products
• Collaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and development
• Participate in the agile software development methodology, including design, testing, implementation, and deployment
• Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency
• Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved
• Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization
• Evaluate proposed enhancements or issue resolutions for meeting business objectives, risks and cost/benefits
• Understanding technology infrastructure, interface with senior infrastructure and application development leaders to clarify requirements, align priorities, and translate into work items for the delivery team
• Translate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc.
• Gather and catalog functional, non-functional, and technical requirements for stakeholder requests
• Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
• Understand stakeholder needs to help articulate the development solution to solve a problem
• Assist to define KPIs and other metrics that can track progress, efficiency gains, and user experience
• Work closely with business partners to evaluate business requirements, plan deliverables, and participate in efficient development, delivery, and deployment activities

Must Haves:

• 3+ years product management / technical business analyst experience – including defining user experience needs, writing epics, stories, acceptance criteria, etc.
• 3+ Direct experience working in an Agile team (directly aligned to a product), familiarity with agile practices and ability to work independently.
• Experience working in Jira and Confluence
• 2+ years ServiceNow implementation experience
• Familiarity with APIs, SaaS, Integrations, Asset and Configuration Item attributes
• Deep understanding of Asset Discovery data sets, tools/methods, processes, workflows, normalization, and conflict resolution
• Competency in the Microsoft Suite including Word, Excel, PowerPoint, Visio and Outloo
• Demonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teams
• Ability to operate as part of cross-functional work streams to execute projects with quality and on-time
• Good communication, presentation, and analytical skills with the ability to articulate to key partners

Nice to Haves:

• Knowledge of product lifecycle management and product management principles.
• Understanding of OKR framework

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40years, Matlen Silver has delivered solutions for complex talent and techno l ogy needs to Fortune 500 companies and industry leaders. Led by hard work, hone s ty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the differenc e in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all posit i ons without regard to race, color, religion, gender, national origin, age, se x ual orientation, veteran status, the presence of a non-job-related med i cal condition or disability, or any other legally protected status.If you are a person with a disability needing assistance with the application orat any point in the hiring process, please contact us at email and/or phone at View email address on click.appcast.io // 908-393-8600