SAP CS Service management Lead Architect

Role- SAP CS Service management Lead Architect

Location- Fremont, CA (Semi-monthly travel)

JD-

• We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.


• This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities

• Lead end-to-end SAP Service Management (CS/SM) architecture and solution design


• Define and validate service processes, including:
  
  
  
  • Service order management
  
  
  • Installed base and equipment tracking
  
  
  • Warranty and service contract management
  
  
  • Field service execution and resource planning
  
  


• Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)


• Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)


• Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy


• Lead fit-gap workshops, solution blueprinting, and design governance forums


• Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs


• Guide teams on master data design (business partner, equipment, functional locations)


• Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability


• Support integration testing, UAT, and defect resolution across service and finance processes


• Lead cutover planning, go-live readiness, and hypercare stabilization

Required Qualifications

• Extensive SAP experience with specialization in:
  
  
  
  • SAP CS (Customer Service) / S/4HANA Service Management
  
  
  • Service order processing, contracts, and warranty management
  
  


• Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs


• Deep expertise in:
  
  
  
  • Installed base and equipment lifecycle management
  
  
  • Service billing and integration with finance (R2R, RAR)
  
  


• Strong understanding of integration with SD, MM, and Finance processes


• Experience in defining global templates and scalable service models


• Ability to translate complex service business requirements into architecture designs


• Strong stakeholder engagement and executive communication skills


• Experience working in complex, multi-vendor program environments

Preferred Qualifications

• Experience in manufacturing or semiconductor industry (capital equipment service models)


• Familiarity with:


• Advanced Field Service Management solutions (FSM)


• IoT-enabled service and predictive maintenance integration


• Exposure to PLM (Teamcenter) and MES integration scenarios


• Experience in subscription/service-based revenue models and warranty accounting


• Prior experience in program stabilization or recovery initiatives


• Knowledge of SAP Activate and Agile delivery framework

Flexible work from home options available.