Service BDC Agent

Job Description

Job Description

Service BDC Agent

Location: Oakes KIA | North Kansas City, MO
Schedule: Full Time | Monday - Friday with rotating Saturday
Compensation: $3,500 - $5,800 monthly based off performance 

The Service BDC Representative is responsible for supporting the service department through inbound and outbound customer communication, appointment scheduling, service retention efforts, and customer follow-up processes. This role plays a major part in maintaining customer satisfaction, helping drive service traffic, and supporting overall dealership operations in a fast-paced environment.

Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.

• Competitive pay based on experience

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off + paid holidays

• Employee discounts

• Career growth across multiple stores

• Locally owned and operated

• Tuition reimbursement

• Community involvement and volunteer opportunities

• Answer inbound service calls and assist customers with scheduling appointments

• Make outbound calls to support service retention, appointment follow-up, missed appointment recovery, and customer communication efforts

• Support customer satisfaction initiatives, CSI goals, and dealership service processes while maintaining professionalism during customer interactions

• Assist with special order parts communication, appointment confirmations, and administrative follow-up tasks

• Work closely with the service department team to support daily operations and adapt to changing responsibilities throughout the day

• Assist in professionally de-escalating upset customer situations and helping provide positive service experiences

Answer inbound service calls and assist customers with scheduling service appointments while providing a professional and positive customer experience. Make outbound calls to support service retention efforts, appointment follow-up, missed appointment recovery, and ongoing customer communication. Support customer satisfaction initiatives, CSI goals, and dealership service processes while maintaining professionalism during all customer interactions. Assist with appointment confirmations, special order parts communication, and additional administrative follow-up tasks as needed. Work closely with the service department team to support daily operations, adapt to changing priorities throughout the day, and help professionally de-escalate upset customer situations to create positive service experiences.

Previous customer service or phone-based experience is preferred, but we are willing to train the right person with a strong attitude and willingness to learn.

We are looking for someone who is:

• Organized and able to multitask in a fast-paced environment

• Professional and customer-focused

• Comfortable handling phone calls and customer communication throughout the day

• Adaptable and willing to support different responsibilities as needed

• Reliable with strong follow-through and accountability

• Calm under pressure and comfortable handling customer concerns

• Team-oriented with strong communication skills

• Coachable with a positive attitude and willingness to grow

• Valid driver’s license with a clean or acceptable driving record

• Ability to pass a standard background check

• Strong reliability and consistent attendance

• Comfortable working in a fast-paced, customer-focused environment

• Basic computer skills and willingness to learn new systems

• Previous customer service, BDC, call center, or dealership experience preferred but not required

• Comfortable handling customer concerns and working in a team-oriented environment

Oakes Auto Group is a locally owned and rapidly growing dealership group serving the Kansas City metro. We take pride in creating a workplace that feels supportive, grounded, and people-first. Our teams across North Kansas City, Olathe, and Kansas City operate with a shared focus on teamwork, personal growth, and doing right by our customers and our community.

We invest heavily in training, development, and internal promotion because we want our people to build long-term careers here, not just hold short-term jobs. Our stores value open communication, accountability, and a winning attitude, and we genuinely celebrate our employees’ successes and milestones.

Beyond the walls of our dealerships, we stay active in the community through local partnerships, volunteer opportunities, charity drives, and events that bring people together. We’re proud to represent a brand that is known for its culture, its commitment to service, and its belief that great people create great experiences.

If you’re looking for a workplace where you can grow, feel supported, and make an impact, Oakes Auto Group is a place where you can build your career.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.