HVAC Install Manager

Job Description

Job Description

About the Role:  As the HVAC Installation Manager, you will play a crucial role in overseeing our installation operations, managing a team of skilled technicians, and ensuring the successful completion of HVAC installation projects & associated permits.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Key Responsibilities:

• Lead and manage a team of HVAC installers, providing guidance, training, and support to ensure exceptional performance and customer satisfaction.
• Set expectations for each installation, including safety and code requirements .
• Coordinate with installation technicians, installation coordinators, permitting department, warehouse/inventory manager, fabrication, and sales manager to complete jobs on time and within budget.
• Review and sign off all materials are staged properly each afternoon for the next morning including that all materials and equipment match each order.
• Follow installation preparation checklist to ensure next day staging and preparations are completed.
• Conduct ad-hoc coaching sessions to enhance the skills and knowledge of installation technicians, ensuring high-quality installations.
• Monitor the performance of installation technicians, providing feedback and guidance for improvement.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings, and one-on-one interactions.
• Establish and maintain customer rapport to ensure the highest levels of satisfaction ensuring customers complete a post-install review online.
• Resolve customer complaints quickly and favorably, following the company's established procedures.
• Analyze and control job expenses to meet budgetary requirements ensuring appropriate gross profit is achieved.
• Provide technical support for both HVAC service and install departments as needed.
• Rotate as manager on-call coverage for HVAC department as needed. 
• Run installation and warranty recalls only when installation crews are unavailable due to revenue scheduled jobs.
• Work closely with the install coordinator to coordinate, communicate, and complete all billing for sub-contracted work and ensure customers register HVAC systems for warranty purposes.
• Perform site visits to all installations taking place each day and complete remote (virtual) visits where needed to ensure all installs are inspected each day.
• Identify missing opportunities from sales team during installation process for post-sale membership, extended warranties, accessory add-ons, etc. Present opportunities to the customer after leaving the home to ensure opportunity is recaptured.
• Inspect and track all HVAC install trucks and equipment to ensure the team and its fleet are in a clean and operational state.
• Manage weekend & afterhours installations including the rotating on-call installation crew scheduling.

Qualifications:

• Proven track record in HVAC installation.
• At least 5 years of supervisory experience.
• Proficiency in computer applications and HVAC software.
• Excellent presentation skills, able to convey confident and decisive messages.
• Strong multitasking abilities, enjoying working in the field with diverse teams on varied projects.
• Exceptional organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Valid driver's license and a clean driving record.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

A/C & Plumbing Doctors is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.