Client Relationship Manager Mid - Market

Mid‑Market CRM Role The Client Relationship Manager (CRM) is an individual contributor responsible for ensuring that the delivery of our service strategy exceeds and/or meets our clients’ expectations. CRM is measured on client satisfaction, retention, and plan optimization. Position Responsibilities Relationship Management – Meets with client key stakeholders to develop trust‑based relationships within client organizations, including Senior Executives, Treasury, Human Resources, Benefits, Advisors, and TPAs. Consults with clients and brokers on investment issues including performance, diversification, style, and suitability. Attends Plan Investment and Administrative Committee meetings as appropriate. Analyzes plan data and industry trends and develops a strategic plan around plan design, product, and participant engagement solutions to meet clients’ needs. Leads Voya’s cross‑functional service team to execute against the plan and report on effectiveness based on agreed‑to metrics. Client Retention and Contract Negotiations – Responsible for client retention and manages RFIs, RFPs, and benchmarking exercises for clients. Manages contract negotiations for existing clients, including pricing strategy, contract preparation, signing, and negotiating Service Level Agreements. Strategic Account Management – Through consultative engagement works with clients to understand their labor and benefits strategies. Analyzes plan data and industry trends and develops strategic plans for plan design, product, and participant engagement solutions. Leads cross‑functional service teams to execute those plans. Manages project scope, timeline, and costs, negotiating project costs with clients and managing implementation expectations. Client Growth – Identifies business opportunities for both organic growth and cross‑sales of Voya products and solutions. Contributes to the development of RFP responses and participates in the sales process for new retirement business. Presents Voya’s differentiated value proposition to potential clients. Knowledge and Experience 6+ years of experience in client service relationship management for defined contribution plans. Industry certifications and FINRA Series 6, 7, or 63 licensing required. Strong understanding of corporate and tax‑exempt retirement plans, and a solid investment background. Strong client‑management experience and interpersonal, presentation, and negotiation skills. Excellent verbal and written communication skills. Bachelor’s Degree or equivalent. Travel – 25 – 40% of time; Locations – nation‑wide; preferred metro areas include GA, NC, SC, FL, TX, AZ, CA, CO, MN, IL, IN, IA, WI, MI. Compensation Pay Disclosure Base salary range: $100,070 – $157,470 USD. In addition to base salary, Voya offers incentive opportunities (annual cash incentives, sales incentives, and/or long‑term incentives) based on role‑specific performance objectives. What We Offer Health, dental, vision, and life insurance plans. 401(k) savings plan with company matching contributions up to 6%. Voya Retirement Plan—employer‑paid cash balance retirement plan (4%). Tuition reimbursement up to $5,250 per year. Paid time off including 20 days PTO, nine company holidays, and a flexible Diversity Celebration Day. Paid volunteer time—40 hours per calendar year. Critical Skills Customer Focused – Passionate drive to delight customers and offer unique solutions that deliver on expectations. Critical Thinking – Thoughtful analysis of data and problem‑solving to reach well‑reasoned solutions. Team Mentality – Partnering effectively to drive culture and execute common goals. Business Acumen – Appreciation and understanding of the financial services industry to make sound decisions. Learning Agility – Openness to new ways of thinking and acquiring new skills to retain competitiveness. Equal Employment Opportunity Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. Voya will ensure that persons with disabilities receive reasonable accommodations. If reasonable accommodation is required to participate in the application or interview process, or to perform essential job functions, please refer to resources for applicants with disabilities. #J-18808-Ljbffr Voya Financial