Team Manager/ Senior Coordinator of Community Services

Beatrice Loving Heart is currently seeking a qualified experienced Supervisors for the position of Team Manager. The Team Manager will assist our clients in the state of Maryland. This position is fully remote and training will be provided through Zoom during the COVID-19 crisis.

Here is what you can expect as a Team Manager ---

• Quarterly performance bonus!
• Competitive pay, including mileage reimbursement!
• Extensive benefits, including gym membership discounts at major gyms – including LA Fitness and Planet Fitness, excellent recreational discounts across Maryland (including, but not limited to, movie theaters and amusement parks), paid vacation, and sick leave accrual – including paid holidays.
• Employer-paid training. Employer-provided laptop and cell phone, and printer!
• Employment Security Offer Letter Agreement with annual performance-based bonus and pay raise!

The Team Manager works interdependently with the assigned team to maximize quality outcomes for individuals. While this is not a Social Work position, our Team Managers perform some of the same tasks as Social Workers. Tasks similar to those performed by a Social Worker may include assessing clients' needs, situations, strengths, and support networks to determine their goals. The Team Manager serves as the primary point of contact with clients. Perspective employees receive on-site training. Responsibility includes performing on-site visits, information gathering, monitoring of plans of service, and completing telephonic care coordination with participants. The requirements listed below are representative of the knowledge, skills, and abilities required.

Essential Responsibilities:

• Ensure that Team Members are performing at an optimal level
• Coordinate and work with the Training Team to facilitate the training of new hires
• Evaluate the client's capacities to assist in the development of plans of service for coordination services.
• The qualified applicant will be able to promote positive health behaviors to support optimal health and well-being.
• Ability to Telework from home. Must have high-speed Internet connection and familiarity with Microsoft Office Suite (Word, Excel, Access, and Outlook) databases.
• Establish telephone contact with all clients, family members, and caregivers to assist with the coordination of services while monitoring the existing plans of service.
• Willingness to provide on-site visits to Individuals and coordinate a person-centered Plan of Service
• The qualified applicant will be able to gather information to assist in the development of plans of service provided to clients.
• The qualified candidate will be able to manage multiple priorities and tasks with the flexibility to improve services rendered to clients.
• Uphold the organization’s contractual billing guidelines when documenting activities in the system.
• Collaborate with Social Workers, Registered Nurses, and others to assist Individuals with complex medical/psychological needs.
• Educate clients on what self-direction is, its philosophy, and purpose, and assist with accessing resources.
• Implement critical thinking in assessing and resolving complex client-related crises.
• Assist clients with transitions from nursing or assisted living facilities to independence within the community.
• Access internal and external resources for clients and collaborate with local community agencies and providers to achieve optimal client-desired outcome measures.

Qualifications:

• The candidate will possess a Master’s degree in health/human services or related fields (psychology, sociology, counseling, physical therapy, social work, and any relevant field).
• Minimum of three years experience in case management.
• Must possess oral and written communication skills.
• Ability to conduct research on a computer and other sources.
• Ability to use Microsoft Office, Excel, and PowerPoint.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively with individuals with varied cognitive abilities to establish professional relationships.
• Ability to read and interpret documents such as employment paperwork, assessment reports, and procedure manuals.
• Must possess a valid Maryland driver's license and reliable transportation.
• Ability to work with little to no supervision, manage own schedule, prioritize and perform multiple tasks effectively.

• In addition to the above qualifications, the case manager must demonstrate:*

• The ability to adapt to the organization policy and procedural changes
• Commitment to uphold the core values and mission of Beatrice Loving Heart and its dedication to those we serve.
• Honesty and integrity in all aspects of day-to-day activities.

Benefits:

• Health Insurance with Vision and Dental option
• 401 (k) Retirement Plan Option
• Employee Assistance Program
• State-wide Recreational Discount
• Paid Personal Time Off
• Company Paid Holidays
• Mileage Reimbursement
• ** And much more***