Customer Service Representative

Our client, the automotive industry, is seeking Customer Service Representatives to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting luxury automotive clients and their customers. The ideal candidate will have excellent communication skills, adaptability, and a customer-focused attitude which will align successfully in the organization.

French & English speaking is required for this role

Job Title: Customer Service Representative

Location: Fort Lauderdale, FL

Pay Range: $18.20 - $21.45

Shift: Varies, 8 hours. Shift differentials available from 6:00pm-6:00am and 6:00am to 6:00pm

What's the Job?

• Serve as a primary point of contact for customers requiring assistance related to luxury vehicle programs and services.
• Handle urgent and time-sensitive situations, including vehicle theft reports, accident assistance, roadside breakdown support, and law enforcement inquiries.
• Accurately document customer interactions and case details within company systems.
• Navigate multiple client programs while adhering to brand-specific processes and requirements.
• Research and analyze information to determine appropriate next steps and resolutions, coordinating with internal teams and stakeholders to ensure timely support.

What's Needed?

• Excellent verbal and written communication skills in both English and French.
• +1 year of experience in call center, customer service, dispatcher or any customer orientated environment required
• Its a plus if you are enthusiastic about cars!
• Strong attention to detail and commitment to accuracy.
• Ability to remain calm, professional, and effective during high-pressure situations.
• Strong problem-solving and decision-making abilities.
• Ability to work independently with limited supervision and adapt to changing business needs.
• High School Diploma or GED

What's in it for me?

• Opportunity to work with prestigious automotive brands and deliver exceptional customer experiences.
• Temp to hire opportunity
• Referral bonus
• Performance bonus
• Engage in a dynamic and fast-paced environment that values adaptability and resilience.
• Develop your skills in a customer-centric role supporting luxury vehicle clients.
• Be part of a team that values professionalism and high standards of service.
• Gain valuable experience in the automotive customer service industry.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.