Account Manager - Financial Wellness Solutions

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As an Account Manager within PNC’s Financial Wellness Solutions organization, you will be based in Washington, DC. PNC Financial Wellness Solutions offers a comprehensive suite of services designed to support the needs of businesses and their employees. As an Account Manager, you will work directly with clients to design, implement, and advance financial wellness programs that align with their organizational goals and objectives. In this role, you will provide innovative solutions including health and benefit accounts, student debt solutions, earned wage access, and other financial wellness offerings. You will use a consultative approach to grow relationships with new clients while strengthening and expanding partnerships with existing clients. You will also collaborate closely with experienced client services teams and internal partners to support the growth and retention of your book of business. Preferred experience includes deepening and expanding client relationships within one or more of the following sectors: professional services, manufacturing, healthcare, wholesale, or general services. PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Under supervision, you will be responsible for: Developing and maintaining assigned long‑term client relationships. Providing sales or consultative support to clients and serving as the liaison between clients and operational servicing units. Participating in pricing and resource discussions and helping develop the scope of service provided to existing and potential clients. Serving as the point of contact for client matters and identifying new servicing opportunities with existing clients to build and maintain long‑lasting relationships. Leveraging industry and PNC knowledge to inform customers of appropriate products, services, rates, and other opportunities. Negotiating servicing agreements and servicing fees for existing clients, including working with in‑house counsel and reviewing agreements to ensure contract terms meet servicing guidelines. Analyzing, assessing, and documenting client requirements. Forecasting and tracking key account metrics. Identifying customization needs and working with service partners to decision/implement. Managing processes outlined in the contract and partnering to resolve challenges regarding implementation and production issues. Serving as an escalation point for high‑severity requests or issues and working towards finding the best solution to maintain a positive client relationship. Customer Focus & Risk Management PNC employees are expected to be: Customer focused, knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information in creating customized customer solutions. Managing risk, assessing, and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. The following are required or preferred: University or college degree, or a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Three or more years of relevant or direct industry experience. Preferred skills: Account Management, Client Counseling, Competitive Advantages, Go‑to‑Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales Operations Competencies. Competencies: Account Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, Problem Management Process. No required certifications or licenses. Pay & Benefits Pay Transparency: Base Salary $76,500.00 – $127,500.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits include: Medical and prescription drug coverage (with a Health Savings Account feature) Dental and vision options Employee and spouse/child life insurance Short and long‑term disability protection 401(k) with PNC match, pension and stock purchase plans Dependent care reimbursement account; backup child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid Robust wellness program with financial incentives Paid time off includes: Maternity and/or parental leave Up to 11 paid holidays each year 9 occasional absence days each year, unless otherwise required by law Between 15 to 25 vacation days each year, depending on career level and years of service Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include “accommodation request” in the subject line and your name, the job ID, and preferred method of contact in the body. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say “Workday” for accommodation assistance. All information provided will be kept confidential and used only to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr PNC Financial Services Group, Inc.