Bilingual Customer Service Representative

Bilingual Customer Service Representative

Location: La Mesa, San Diego, CA

LHH Recruitment Solutions is seeking a Bilingual Customer Service Representative to join our client's team in La Mesa, San Diego. This position is ideal for a customer-focused professional with experience handling a high volume of inbound and outbound phone calls in a fast-paced environment. The successful candidate will provide exceptional service to customers while responding to inquiries, resolving concerns, and maintaining accurate records. This role has the potential to transition to a hybrid schedule down the road after training.

Job Duties:

• Handle a high volume of inbound and outbound customer calls
• Respond to customer inquiries via phone and email in a timely and professional manner
• Provide assistance in both English and Spanish
• Resolve customer concerns and escalate complex issues when necessary
• Enter and update customer information accurately in company systems
• Document customer interactions and maintain detailed records
• Meet established productivity, quality, and customer service goals

Qualifications:

• Bilingual in English and Spanish is required
• Previous high-volume call center or customer service experience
• Strong communication and interpersonal skills
• Ability to multitask and work effectively in a fast-paced environment
• Strong computer and data entry skills
• Excellent problem-solving and organizational abilities

Assignment Details:

• Contract to hire role
• Onsite
• Located in La Mesa, San Diego
• Compensation: $22.00 per hour
• Monday- Friday 8:00am-5:00pm PST

If you meet the qualifications and are interested in this opportunity, please apply now — we are conducting interviews immediately!