Support Technician

Job Description Job Description SUPPORT TECHNICIAN Description The Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals; including but not limited to installation, troubleshooting, performing routine software and equipment upgrades and maintenance. Position Type Hourly + Bonus Program: Support Technician 1: $22.10 Support Technician 2: $26.52 Support Technician 3: $31.83 Bonus Program: Eligible for profit sharing and up to three weeks of additional paid time off, based on performance. Benefits: Includes Medical, Dental, Vision, Life, Disability, and 401(k) plans. Key Responsibilities · Deliver outstanding customer service by responding to support tickets promptly and setting clear expectations for resolution timelines. · Diagnose and resolve hardware and software issues via in-person, phone, or remote support. · Build, install, and upgrade systems and peripherals; optimize configurations and securely dispose of outdated equipment. · Set up workstations, including cabling, OS installation, and software configuration. · Use documented procedures and tools to analyze and resolve technical problems. · Follow established IT policies and best practices. · Maintain positive relationships with users and team members. · Work independently and collaboratively to address onsite support needs. · Document internal procedures in the knowledge base. Required Qualifications · Experience in IT support roles, including help desk and desk-side support. · Familiarity with IT ticketing systems and infrastructure platforms. · Proficiency in maintaining and supporting hardware/software systems. · Familiarity with running PowerShell scripts. · Ability to manage ticket escalations and warranty service processes. · Administrative knowledge of Active Directory. · Strong interpersonal, communication, and problem-solving skills. · Willingness to travel up to 10%, participate in on-call rotations, and work flexible hours. · Physical ability to lift up to 50 pounds. Preferred Qualifications · Associate’s or bachelor’s degree in Computer or Information Science. · Technical certifications such as A+, Network+, MCSE, MCP, or CCNA. · Experience with Microsoft Office 365 and/or Azure administration. \nCompany Description Tecology is a small, close-knit company able to provide true enterprise level IT support and partnership for small and medium sized businesses in the Portland Metro and Southwest Washington region. Company Description Tecology is a small, close-knit company able to provide true enterprise level IT support and partnership for small and medium sized businesses in the Portland Metro and Southwest Washington region.