Patient Service Representative Float

Patient Service Representative Float

The Patient Service Representative provides reception and clerical services under the supervision of the practice manager for patients and visitors. Responsibilities include billing, collections, referrals, scheduling, patient communication, and general administrative duties. This role ensures all interactions, whether in person or via phone, are handled courteously, efficiently, and in compliance with HIPAA and office policies. The Patient Service Representative supports patient check-in and check-out processes, maintains accurate records in the EHR, verifies insurance and collects payments, manages office supplies, and contributes to a positive patient experience through professional, friendly, and responsive service.

Primary Position Responsibilities

• Rev Cycle, Insurance Eligibility and Payments
• Registration and Checkout
• Scheduling
• Electronic Health Record
• General Office Duties

Qualifications

Minimum Education: Required: High School Diploma or Equivalent Preferred: Associates Degree

Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: 1-3 years experience in a Medical Office

License, Registry or Certification: Required: None Preferred: None

Knowledge, Skills and/or Abilities: Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette, conflict resolution. Preferred: Knowledge of general office equipment, knowledge of health insurance, EMR experience

Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.