Staff Engineering Technical Writer

Role Description

The Staff Engineering Technical Writer will work alongside the existing customer success and PMM teams to build an education strategy that leverages industry changes to support awareness and adoption of 1Password's developer tools.

• Create AI and generative-search-optimized content, tutorials, technical blogs, and other technical assets.
• Report to the Director of Developer Relations.
• Collaborate with the current technical writing team to create content that addresses real human concerns and technical education needs.
• Disseminate content across the organization.

Qualifications

• 7+ years of technical content experience delivering documentation, tutorials, and technical marketing materials for DevOps tools, CLIs, or programming languages.
• A strong user perspective, informed by product testing and usage, that helps identify content needs and product rough edges.
• Experience using web metrics data to optimize documentation, evaluate content strategy, identify content gaps, drive traffic, and generate engagement.
• Experience collaborating with technical product marketing, social teams, customer support, SMEs, Comms, and brand.
• Proven collaborations with teams building the content platform to improve performance, usability, searchability, and AI compatibility.
• Experience enabling engineering and product teams to create strong documentation and other types of technical content.

Requirements

• Architect content navigation structures and content sets that support users of all experience levels.
• Author content by testing workflows directly in context and describing the steps that enable those workflows.
• Engage with the community and internal stakeholders to improve content across 1Password’s content channels.
• Optimize content and web for AI discoverability in collaboration with the owners of the web platform.
• Enable people from across the 1Password community to create great content using templates, skills, toolkits, style guides, training, and feedback.
• Socialize content across marketing, customer success, social, and field teams to maximize reach and impact.

Benefits

• USA-based roles: Annual base salary between $122,000 USD and $177,000 USD, plus participation in benefits program (health, dental, 401k, etc.), paid time off, equity grant, and incentive programs.
• Canada-based roles: Annual base salary between $102,000 CAD and $148,000 CAD, plus participation in benefits program (health, dental, RRSP, etc.), paid time off, equity grant, and incentive programs.
• Maternity and parental leave top-up programs.
• Competitive health benefits.
• Generous PTO policy.
• RSU program for most employees.
• Retirement matching program.
• Free 1Password account.
• Paid volunteer days.
• Peer-to-peer recognition through Bonusly.
• Remote-first work environment.