Senior Director, Product Management AI Experiences

Role Description

In this vital leadership role, you will serve as the Senior Director of Product Management for AI Experiences, acting as the single-threaded technical product leader responsible for transforming Vivint’s smart home hardware into a proactive, intelligent ecosystem. Operating with a high degree of autonomy, you will serve as the organization's independent strategic engine for software intelligence. You will bridge the gap between complex machine learning architectures and delightful consumer interfaces, defining the experiences that allow the future home to work seamlessly on behalf of our customers—giving back time, keeping them safe, and saving them money.

This role requires a forward-looking product leader with a deep technical understanding of where AI and machine learning are going. You will be responsible for defining a multi-year vision and building "new-to-world" experiences that utilize ambient intelligence, predictive analytics, and computer vision across our entire hardware portfolio. You will lead a team of Technical Product Managers and collaborate with AI data scientists, platform engineers, and hardware architects to turn raw ambient telemetry into deeply personalized, high-value consumer offers.

Primary Responsibilities

• Strategic AI Vision & 3-Year Roadmap
  • Own the definition, multi-year sequencing, and execution of the AI experience roadmap across the entire Vivint and NRG smart home portfolio.
  • Develop a comprehensive 3-year product roadmap rooted in a deep technical understanding of emerging AI/ML capabilities, translating future technological vectors into immediate, high-value customer benefits.
  • Autonomously identify, scope, and validate "white space" opportunities to deploy net-new, disruptive AI experiences that shift the smart home from a reactive state to an ambient, proactive state.
• Ecosystem Intelligence & Technical Execution
  • Serve as the strategic thought leader on how disparate hardware endpoints (cameras, panels, sensors) and cloud platforms can leverage unified machine learning models to act as a singular, cohesive system.
  • Author high-quality, data-driven narrative documents (PRFAQs, Working-Backwards documents, and 3-Year Operating Plans) to align senior executive leadership (VP+) on high-stakes AI investments, algorithm training requirements, and data privacy policies.
  • Define and scale cross-organizational mechanisms to continuously monitor model performance, customer usage telemetry, and behavioral data to rigorously refine and iterate on shipped experiences.
• Leadership, Influence & Team Coaching
  • Directly manage, mentor, and scale a lean team of high-performing Technical Product Managers, fostering a deep culture of technical excellence, algorithmic rigor, and extreme customer-centricity.
  • Operate independently to influence, unblock, and align a highly cross-functional, multi-disciplinary organization spanning Data Science, AI/ML Platform Engineering, UX Design Language teams, and Hardware Product lines.
  • Translate complex machine learning capabilities into precise, unambiguous product requirement documents (PRDs), ensuring a reliable and ethical path from initial model training to mass-market production deployment.

Qualifications

• Proven ability to define long-term product frameworks and navigate intense ambiguity independently.
• Deep technical literacy in applying machine learning approaches to consumer-facing ecosystems.
• Strong understanding of how software intelligence interacts with physical consumer hardware lifecycles.
• Exceptional written and verbal communication skills.

Requirements

• 10+ years of product management experience, with at least 5+ years dedicated specifically to shipping consumer-facing AI/ML software features.
• Demonstrated experience managing products that require close, daily coordination with AI data scientists and machine learning infrastructure engineers.
• 3+ years of experience directly managing and developing technical product professionals.
• B.S. or M.S. in a Technical Field; MBA or equivalent business experience preferred.

Benefits

• Base salary range: $209,600 - $345,840.
• Annual bonus, short- and long-term incentives, and program-specific awards.
• Benefits program includes medical, vision, dental, 401K, and flexible spending accounts.