Customer Service Representative

Customer Service Representative - Ashley Furniture


About the Role


We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our Ashley Furniture team.


In this role, you'll be an important part of the customer experience, supporting customers both in person and over the phone while helping ensure orders are processed accurately and efficiently. You'll work closely with the sales and office teams to keep customer orders moving smoothly from purchase through delivery.


If you enjoy helping people, staying organized, solving problems, and working as part of a team, this is an opportunity to build a rewarding career with Regency Management Services.


What You'll Do

• Enter customer orders accurately and completely into the company system

• Process customer payments and ensure transactions are applied to the proper accounts

• Handle cash and other forms of payment in accordance with company policies

• Prepare daily deposits following company procedures

• Answer incoming calls and respond to customer questions professionally and promptly

• Schedule customer deliveries accurately and conveniently

• Maintain open orders and communicate order and delivery updates to customers

• Research and resolve customer questions or concerns with professionalism and empathy

• Complete daily reports and required office tasks

• Support showroom operations, including displays, tagging, and maintaining a customer-friendly environment

• Work closely with sales and office team members to support an exceptional customer experience

• Assist the Office Manager with additional responsibilities as needed

What We're Looking For

• High school diploma or GED

• Strong customer service and interpersonal skills

• Excellent verbal and listening skills

• Strong computer skills, including Microsoft Outlook, Word, and Excel

• Strong cash-handling and basic math skills

• Ability to calculate discounts, interest, commissions, percentages, and other basic figures

• Strong organization and multitasking skills

• Proven problem-solving and analytical abilities

• Ability to use sound judgment when handling customer or vendor questions and concerns

• Positive attitude and ability to work effectively as part of a team

• Ability to work in a fast-paced retail environment

• Bilingual skills are a plus

Why Join Regency Management Services?


We invest in our people through training, coaching, mentorship, and professional development. As part of a growing organization with 75+ locations, you'll have the opportunity to build a long-term career while working with an experienced team.


Benefits include:

• Medical, Dental & Vision Insurance

• 401(k) Retirement Plan

• Employer-Paid Basic Life Insurance

• Voluntary Life Insurance

• Supplemental Life Insurance & AD&D

• Short-Term Disability

• Long-Term Disability

• Critical Illness & Accident Coverage

• Flexible Spending Account (FSA)

• Employee Assistance Program (EAP)

• Paid Vacation, Holidays & PTO

• Employee Discounts on Furniture, Mattresses & Home Décor

• Paid Training & Ongoing Professional Development

• Career Advancement Opportunities

About Us


Ashley Furniture is part of Regency Management Services, which operates 75+ locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.


We are committed to providing exceptional customer experiences while creating opportunities for our team members to learn, grow, and build long-term careers.


Physical Requirements


Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


This position requires regular use of hands and arms and may require frequent standing and walking. The ability to lift and move up to 25 pounds may also be required.


Regency Management Services is an Equal Employment Opportunity ("EEO") / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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