Collections Specialist

Collections Specialist

An established organization in the High Point area is seeking a Collections Specialist with high-volume collections experience to join their accounting/finance team. This role is ideal for someone who thrives in a fast-paced environment, is comfortable managing a large portfolio of accounts, and has a strong customer-focused approach to resolving past-due balances.

Key Responsibilities

• Manage a high-volume portfolio of customer accounts, focusing on timely collection of past-due receivables
• Initiate outbound collection calls and emails to secure payment and maintain positive customer relationships
• Review AR aging and prioritize accounts based on delinquency and risk
• Negotiate payment plans and follow up on payment commitments
• Research and resolve billing discrepancies, short pays, and disputed invoices
• Accurately document all collection efforts, conversations, and resolutions in the system
• Collaborate with billing, credit, and sales teams to resolve account issues efficiently
• Escalate delinquent accounts when necessary based on internal policies

Qualifications

• 2+ years of collections experience, preferably in a high-volume, fast-paced environment
• Strong understanding of accounts receivable and collections best practices
• Comfortable handling frequent outbound calls and managing multiple priorities
• Excellent communication, negotiation, and customer service skills
• Detail-oriented with strong follow-up and documentation habits
• Proficient in Microsoft Excel and ERP/accounting systems
• Ability to work independently while meeting daily and monthly collection targets

Pay Details: $45,000.00 to $50,000.00 per year

Medical, Dental, Vision, PTO