Account Manager

Job Description

Job Description

Description:

If you are an energetic individual who enjoys exceeding goals, working for an award-winning company in a proven, stable industry while honing your selling skills, then this just may be the career you are looking for! J & J Exterminating Inc., Louisiana’s largest independently owned and operated pest control company, servicing Louisiana and Texas for over 65 years, is looking for an Outside Residential Territory Salesperson for our immediate expansion.

Generalized Description : 

Residential and Commercial Account Manager personnel are responsible for playing a key role in

increasing branch sales revenue by managing and using a variety of lead sources to develop, promote and maintain new business

accounts and relationships with potential customers from and in their appropriated markets and territories.

Job Details :

• 40-hour work week visiting existing or potentially new job sites to gain business through inspection, estimating & selling services, and collection of payments (Note: some emergency staff designation and weekend hours are part of this position.)
• Tasks include: building relationships, communicating & documentation of all required
• service details such as proposals, initial & continued/expanding service prices, and fees.
• Helping potential customers and solving problems on a daily, circumstantial basis
• Regular communication with team members and supervisors to address lead
• opportunities, follow-ups services, and sales reports.
• Accountability for maintaining company-provided equipment.
• Proper management of time & territory

COMMUNICATE:

• Positively interact with team members, managing supervisors and CSR personnel as required to assure leads and new starts are addressed and followed through according to company protocol. 
• Professionally communicate with current and potential customers addressing concerns, questions or issues about inspection, termite and pest services, special and additional treatment requests.
• Request and collect payment.
• Send thank you notes to customers and ask for referrals.

DEVELOP LEADS AND PROPOSALS:

• Use a variety of lead sources to develop, promote and maintain relationships with potential customers within assigned territory. Keep appointments with existing or potential customers either as scheduled in office or as individually developed.
• Understand the variety of proposal and contractual documents and use them appropriately to complete account negotiations as required.
• Calculate figures and amounts: Add, subtract, multiply, and divide with whole numbers, fractions, decimals, and percentages; calculate averages, ratios, proportions and rates; convert decimals to fractions; convert fractions to percentages.
• Prepare appropriate specs, treatment instructions and estimate job costs and present treatment/service plan recommendation to customer.

COMPLETE STRUCTURAL PEST CONTROL INSPECTIONS:

• Examine property and complete visual inspection according to company inspection protocol.
• Probe for wood destroying insects and organisms.
• Identify wood destroying insects and organisms using visual cues and/or printed and online reference and training materials.
• Write in a neat and legible fashion to document any findings after physical evaluation is completed using proper forms and documents according state specifications and regulations and in accordance with office and work flow procedures

DOCUMENT DAILY ACTIVITY:

• Complete lead and new account documentation using proper forms according state specifications and regulations and in accordance with office and work flow procedures.
• Accept and process contracts and payments with branch office as required by workflow protocol.
• Submit paper work as required for job payment and processing.
• Submit reports to supervising manager as required.
• Notate any call-back or details to reporting manager and/or CSR staff for further scheduling and processing. 

MAINTAIN ISSUED EQUIPMENT:

• Vehicle
• Registration and License plate renewal
• Insurance card
• Oil changes
• Tire change necessities
• Daily fuel supply
• Safety equipment (headlight, tail lights, turn signals)
• Respirator
• Company issued uniform
• Smartphone
• Tablet
• Computer

LIST OF EQUIPMENT AND TOOLS USED FOR THE JOB:

• Misc. Tools: Hammers, screw drivers, trenching tools, shovels, flashlight, water hoses
• Termite Task Tools: Moisture meters, measuring wheel
• PPE Safety: Respirators and filters, safety glasses, gloves, protective crawl suit, ear plugs, hard hat, spill kit, fire extinguisher, first-aid kit
• Vehicle
• Marketing materials, internal agreements, and state issued contracts and forms

Benefits :

• Health Savings Account
• Company Vehicle
• Disability Insurance
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off
• Opportunities for Advancement
• Life Insurance
• Referral Program
• Fuel Card
• Paid Training
• Flexible Schedule

AGE AND SCREENING REQUIREMENTS:  

• 23 years or older. 
• Background Check and Drug Test required.

CONTINUING EDUCATION:

• Pass and Maintain Applicator Licensure with State of Louisiana.
• Attend annual recertification for licensure.

SKILLS, KNOWLEDGE AND ABILITIES:

• Hold current Driver License
• Exhibit computer, smartphone and iPad literacy with programs and aps such email, Excel, Microsoft Word, Adobe e-sign, etc.
• Pass and maintain Applicator Licensure within state(s) of employment.
• Attend annual recertification for licensure.
• Continually build product knowledge by attending trade shows, conducting product literature reviews, and completing vendor online training.

ESSENTIAL PHYSICAL DEMANDS:

• Walk, stand, sit.
• Use fingers and hands dexterously
• Physically extend: Reach, stoop, kneel, crouch, crawl, climb.
• Verbally communicate: Clear speech and ample hearing.
• See: Close vision, distance vision, color vision, peripheral vision, depth perception, and focus.
• Physically exert: Lift, carry, push.

LIFTING REQUIREMENTS : Heavy - over 25 pounds

GROOMING REQUIREMENTS AND LIMITATIONS:

• Tidy grooming habits required.
• Limited facial hair restricted according to OSHA respirator guidelines for safe use.
• Adherence to company dress policy and company issued uniform program guidelines as laid out in employee handbook.

HAZARDOUS AND ATMOSPHERIC CONDITIONS:

• Narrow up and down access ladders
• Inclement weather and extreme temperatures: Heat, cold, wind, rain, sleet, snow
• Moderate to loud noise levels
• Confined spatial conditions
• Exposure to dampness and dust
• Exposure to pest prevention and elimination treatment agents, products and chemicals, bates, pests, droppings and traps

DISCLAIMER: This job description may not be all-inclusive and is subject to change at any time. All employees are expected to perform other duties as assigned and directed by management. Position descriptions and duties may be modified whenever deemed appropriate. When applicable J&J will consider modifications to the essential job functions to reasonably accommodate a qualified individual with a disability if such accommodation does not create undue hardship. Employment at J&J Exterminating Co. is at-will. This position description is not intended, nor should it be construed to modify this employment at-will relationship. #J&J