Workers' Compensation Adjuster

Job Description Position Summary: The Claims Advocate plays an essential role in mitigating BBSI’s risk related to workers’ compensation claims. This role requires exceptional business and customer service acumen and significant experience in workers’ compensation claims, including claims handling. This role coordinates the essential duties related to the claims advocacy program. Duties include monitoring new loss intake to confirm an appropriate beginning to each claim, assisting injured workers in navigating the claims process and communicating with external client customers and internal personnel. Reporting Relationships: This position reports to the Corporate Claims Manager and interacts with the Corporate Claims team and local branch personnel. Duties and Responsibilities Maintain clear focus on mitigating BBSI’s financial risk associated with workers’ compensation claims. Understand and articulate BBSI’s business objectives internally and with key partners. Written communication with injured workers when new claims are received. Serve as a resource responding to questions and concerns from internal and external customers, vendor partners, and injured workers. Serve as back up to Claim Consultants. Approve reserve activity within authority. Provide claims information for the coordination of human resource and safety efforts and requirements. Coordinate with third parties administrators relative to workers compensation. Core Traits/Competencies Exceptional business acumen Customer service acumen Flexibility and adaptability Innately curious Highly developed interpersonal and communication skills Qualifications Four-year college degree is preferred, as well as 2-5 years of directly relevant claims experience. Customer service acumen. Bi-lingual (Spanish) would be preferred or familiarity with translation vendors. Multi-Jurisdictional Workers’ Compensation experience preferred. Salary and Other Compensation The starting hourly rate for this position is between $80,000 and $85,000 per year. Factors may affect starting pay within this range including geography, skills, education, experience, certifications, and other qualifications of the candidate. This position is also eligible for annual incentive pay equal to 8% of annual regular pay, prorated in the first year, in accordance with the terms of the Company’s plan. Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, health savings account, flexible savings account, dental insurance, vision insurance, 401(k) retirement plan, accidental death and dismemberment, life insurance, voluntary life insurance, voluntary disability insurance, voluntary accident, voluntary critical care, voluntary hospital indemnity, legal, identity & fraud protection, commuter benefits, pet insurance, employee stock purchase program, and an employee assistance program. Paid Time Off Accrued sick leave of 1 hour for every 40 hours of work, with maximum based on state or regional requirements; vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year; 6 paid holidays annually, 4 paid volunteer days annually. We are an equal opportunity employer and make employment decisions on the basis of merit. Diversity and Inclusion are critical parts of our corporate culture. BBSI strives to create a workplace where everyone feels included and empowered to bring their full, authentic selves to work, and is treated fairly. We welcome the opportunity to learn more about you. #J-18808-Ljbffr 6AM City, LLC