Restaurant Manager

Service Manager Position At Ida ClaireAt Ida Claire, we create authentic hospitality experiences rooted in Southern-inspired food, creative cocktails and a warm "Welcome to Our Home" mentality.Our restaurant is centered around scratch Southern food and cocktails that are familiar yet presented in a new and creative way. We locally source as much as we can and produce everything in house.Ida Claire brings a distinctive, worldly point of view to Southern comfort food traditions, serving everything from lively brunches to relaxed suppers. Our spaces are designed for connection — whether guests are settling in for a leisurely meal, catching up over cocktails, or gathering for a special occasion. Every detail, from the food to the atmosphere, reflects Ida Claire's personality and Southern charm.JOB SUMMARYWe are searching for our next great Manager to join the Ida Claire Crew. As a Service Manager, you will lead successful daily shifts, support front-of-house operations and bring our distinctive brand of Southern Hospitality to life.You will prepare the restaurant and team for service, maintain operational standards and ensure every Guest feels genuinely welcomed into our home. Our ideal Service Manager is a hands-on leader who anticipates challenges, responds with urgency and creates a positive, accountable environment where Team Members can perform at their best.COMPENSATION & BENEFITSSalary Range: $60,000–$75,000, plus BONUSBENEFITS: THE GOOD STUFFMedical, dental and vision insurancePaid Time Off401(k)Growth and development opportunitiesEXPERIENCE AND QUALIFICATIONS2–4 years of restaurant management experience in a high-volume, full-service restaurant with a similar style and level of complexityNew restaurant opening experience is a plusDemonstrated ability to lead shifts, coach Team Members and maintain strong hospitality and operational standardsGenuine enthusiasm for creating memorable Guest experiencesStrong written and verbal communication skillsSound judgment and the ability to make timely decisions in a fast-paced environmentStrong organizational skills and the ability to manage multiple prioritiesAbility to remain cool, calm and collected under pressureAbility to work collaboratively and professionally with Team Members, Managers, Guests and Vendor PartnersHigh school diploma or equivalent requiredBachelor's degree in hospitality management or a related field preferredKnowledge of OpenTable or similar reservation-management software preferredProficiency with Microsoft Outlook, Microsoft Office or similar software preferredWorking knowledge of applicable food safety, alcohol service, sanitation and workplace safety requirementsAbility to work a flexible schedule, including days, evenings, weekends and holidays as business needs requireMust be able to stand for extended periods and lift up to 50 poundsKEY RESPONSIBILITIESBUSINESS DRIVERLead successful shifts through thoughtful planning, clear communication and consistent follow-throughSupport daily front-of-house operations while ensuring our standards, systems and procedures are executed consistentlyDrive top-line sales by delivering stellar Guest experiences, developing community connections and providing strong leadership throughout the restaurantManage controllable expenses within your assigned Area of Responsibility using established systems and processesSupport effective labor management by creating accurate schedules and adjusting them based on sales forecasts, events, weather and changing business needsMonitor sales, staffing, productivity and service execution throughout each shift and make appropriate adjustments when necessaryMaintain a safe, organized and well-manicured restaurant that is as pristine behind the scenes as it is for our GuestsCommunicate operational questions, concerns and opportunities to the General Manager promptlySupport local store marketing and community engagement efforts as assignedEXPERIENCE CURATORPrepare and communicate a clear shift plan that anticipates business levels, special events and potential operational challengesWelcome Guests into our home and create a genuine personal connection to Ida ClaireMaintain a visible presence throughout the restaurant and engage personally with GuestsConduct regular table visits and restaurant walkthroughs to evaluate Guest satisfaction, service quality and operational readinessRespond to mistakes or shortcomings in the Guest experience with urgency, ownership and sound judgmentPersonally address Guest concerns and ensure each issue receives an appropriate resolutionPartner with the Culinary Team to deliver an exceptional and seamless dining experienceMonitor the quality, presentation and timely delivery of food and beveragesExecute unique Ida Claire experiences through live music, a welcoming atmosphere and personalized, one-of-a-kind serviceSupport special events, activations and other experiences that bring Ida Claire's Brand DNA to lifePEOPLE CHAMPIONHire, train, develop and retain some of the best talent in the industryEnsure Team Members have the knowledge, tools and resources necessary to succeed in their rolesParticipate in the orientation and onboarding process for all new front-of-house Team MembersTrain, coach and provide ongoing feedback regarding hospitality, productivity, safety and performance expectationsCreate a positive and inclusive culture that attracts talented people and allows Team Members to perform at their bestHold the front-of-house team to high standards through direct, respectful and consistent coachingCelebrate team wins and address performance opportunities promptly and fairlyMotivate Team Members through meaningful recognition, engagement and opportunities for growthCommunicate Team Member concerns and performance issues to the General Manager promptlyFoster productive communication and collaboration between the front-of-house and culinary teamsCreate a safe, healthy and uplifting work environment for our Team Members and GuestsAOR MASTERTake ownership of your designated Area of Responsibility and establish clear standards for performanceOversee the scheduling, training, development, one-on-one meetings and specialized tasks associated with your AORDevelop a clear understanding of the operational and financial results connected to your areaMaintain accurate records and complete assigned administrative responsibilities on timeIdentify opportunities for improvement and present thoughtful solutions to restaurant leadershipFollow up consistently on assigned initiatives, celebrate wins and redirect results when neededParticipate in Manager meetings prepared to provide updates regarding hiring needs, Team Member performance, recent wins and opportunities for improvementSupport other Managers and Areas of Responsibility when business needs requireOPERATIONAL LEADERComplete opening and closing responsibilities and ensure the restaurant is fully prepared for serviceMaintain accountability for service execution, restaurant appearance, cleanliness and operational readinessSupport scheduling, inventory, ordering and cost-control responsibilities as assignedAddress Guest concerns and authorize discounts or complimentary items in accordance with our policiesEnsure responsible alcohol service and compliance with all applicable requirementsMaintain proper food safety, sanitation and workplace safety practices throughout the restaurantDocument and report accidents, injuries, safety concerns and significant operational issues promptlyEnsure compliance with all company policies and applicable employment, food safety, sanitation, alcohol service and workplace safety requirementsA SUCCESSFUL SERVICE MANAGER AT IDA CLAIREPersonally embraces and demonstrates an understanding of Ida Claire's Brand DNAThrives in a fast-paced environment and leads with an appropriate sense of urgencyMaintains and encourages a positive and uplifting workplaceRemains cool, calm and collected under pressureCreates a safe and healthy environment for our Team Members and GuestsMotivates the team through engagement and opportunities for growth