Information Technology Help Desk Technician

Information Technology Help Desk Technician

The Information Technology Help Desk Technician recruitment is an Orange County Fire Authority (OCFA) internal recruitment. Only applications from current, qualified OCFA employees will be considered. OCFA internal applicants MUST list all OCFA experience on application. Failure to provide this information will result in disqualification.

The Orange County Fire Authority is recruiting to fill one (1) Information Technology Help Desk Technician position, which will provide support to the IT and Communication Services Department. This recruitment will fill the current vacancy and establish an eligibility list for future vacancies.

SCHEDULE OF EVENTS:

Recruitment closes: Wednesday, July 22, 2026 At 11:59 pm

Oral Interviews: Week of July 27, 2026

Assignment Start Date: Friday, August 7, 2026

CLASS SUMMARY:

Incumbents are responsible for performing first level help desk activities in support of the department.

DISTINGUISHING CHARACTERISTICS:

The IT Help Desk Technician is the first level in a seven level information technology series. The IT Help Desk Technician is distinguished from other classifications by its help desk responsibilities.

MINIMUM QUALIFICATIONS:

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below.

EDUCATION (position requirements at entry): High School Diploma, or General Equivalency Degree (GED)

EXPERIENCE (position requirements at entry): One year of troubleshooting computer problems in a help desk setting

HIGHLY DESIRABLES: 1 year of desktop support in an enterprise environment 1 year of experience with ordering and managing mobile technologies 1 year of experience with Mobile Device Management and Help Desk Ticketing Software

LICENSES AND CERTIFICATIONS (position requirements at entry): None required.

PHYSICAL REQUIREMENTS:

Positions in this class typically require reaching, pushing, pulling, lifting, dexterity, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

WORKING CONDITIONS:

Incumbents work in a standard office environment.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the needs of the department.

PRE-HIRE REQUIREMENTS:

Before an employee is hired, he/she must successfully complete pre-employment requirements including, but not limited to: fingerprinting and background check, reference check, DMV check, licensure/certification check, Oath of allegiance to the United States of America and the State of California, and proof of eligibility to work in the United States in accordance with Immigration and Reform Control Act of 1986. All job offers are contingent upon the successful completion of a pre-employment medical exam including a drug screen through the OCFA's designated physician.

HOW TO APPLY FOR THIS POSITION:

When a recruitment opens for this position, an applicant must submit, during the application filing period, an online application and attach any supplemental information as required in the job announcement which may include submitting responses to a supplemental questionnaire. Online resumes and other unsolicited materials may be attached but will not be considered in lieu of the required online application, unless otherwise specified in the job announcement. The OCFA reserves the right to limit the number of online applications when necessary. Applicants are responsible for maintaining/updating their contact information through the online application system.

SELECTION PROCEDURES:

INITIAL SELECTION REVIEW: The Human Resources Division reviews all initial application materials to identify qualified applicants. Applicants meeting minimum qualifications will be invited to the first phase of the recruitment process. The OCFA reserves the right to refer only the better qualified applicants if the number of applicants is high. If the number of applicants is high, the review process may include a secondary screening (by a panel of job knowledge experts) of the applications and/or supplemental questionnaires in which the better qualified applicants are referred to the next phase of the recruitment process. Because recruitment processes vary, applicants are advised to thoroughly review the job announcement before submitting their online application materials. TESTING: Testing for this position or any other position may include, but is not limited to the following: written exam, practical exam, panel interview, physical ability test, assessment center, oral presentation, project assignment, etc. If a revision is made to a testing component during a recruitment process, the assigned recruiter will notify by email all affected applicants.

AMERICANS WITH DISABILITIES ACT (ADA) ACCOMMODATION:

In accordance with the Americans With Disabilities Act, anyone who needs an ADA accommodation for the purposes of employment testing should contact Duke Steppe, Human Resources Manager at View email address on click.appcast.io upon opening of a recruitment.

RECRUITMENT/SELECTION PROCESS AND REQUIREMENTS:

All recruitment/selection process and requirements will be held in accordance with the OCFA's Selection Rules, which are available for inspection in the Human Resources Division office.

ELIGIBLE LIST:

The duration of an Eligible List is one year, unless otherwise specified in the job announcement.

WITHDRAWING FROM RECRUITMENT PROCESS:

Whenever an applicant chooses to withdraw from a recruitment process, he/she is required to submit an email notification to the assigned recruiter requesting a withdrawal from the process. The email to the recruiter must include the applicant's current phone number.

QUESTIONS:

All questions regarding this position should be directed to Duke Steppe, Human Resources Manager at View email address on click.appcast.io upon opening of a future recruitment.

NOTE: The provisions of this publication do not constitute an express or implied contract. Any provision in this publication may be modified or revoked without notice.

EQUAL OPPORTUNITY EMPLOYER:

The Orange County Fire Authority is an Equal Employment Opportunity Employer.