Pressure Injury Prevention Customer Success Specialist (NorCal)

Life Unlimited. At Smith+Nebhew we design and manufacture technology that takes the limits off living. What will you be doing? As a Pressure Injury Prevention Customer Success Specialist, you will lead the adoption, optimization, and expansion of the LEAF technology platform. Your role includes delivering clinical education, providing ongoing support, and ensuring high utilization across assigned LEAF accounts. You will conduct initial training, plan and execute Go‑Live events, manage change, and deliver continuing education through initiatives like Turn Academy and monthly data reviews. You will serve as front-line clinical support for high‑value LEAF customers, collaborating with Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams to onboard new accounts within Integrated Delivery Networks. Your responsibilities also include troubleshooting, remote or on‑site assistance, partnership development with clinical teams, generating actionable insights from suite reports, supporting Quarterly Business Reviews, identifying EHR integration opportunities, driving expansion within current accounts, and qualifying new leads based on clinical insights. What will you need to be successful? We are looking for a strong clinical foundation, ideally as a Registered Nurse, with a bachelor’s degree preferred. Candidates should have at least three years of clinical experience, with prior exposure to clinical technology platforms highly desirable. A solid understanding of hospital turning and repositioning protocols is essential. Strong data analytics skills, confidence presenting and training, and excellent communication with diverse clinical teams are required. This role involves travel up to 50% and requires a self‑starter mindset, collaboration, and a passion for innovation, patient care, and improving clinical outcomes. You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. Benefits Inclusion and Belonging: Committed to welcoming, celebrating, and thriving on inclusion and belonging. Learn more about Employee Inclusion Groups on our website. Your Future: 401(k) Matching Program, 401(k) Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Training: Hands‑On, Team‑Customized, Mentorship Extra Perks: Discounts on fitness clubs, travel and more. The anticipated base compensation range for this position is $75,000 – $85,000 USD annually. Additional compensation may include sales commission and incentives based on set targets. The company also provides competitive bonus and benefits, including medical, dental, vision coverage, 401(k), tuition reimbursement, medical leave programs, parental leave, generous paid time off, volunteer time, and wellness offerings such as EAP. Smith+Nebhew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. #J-18808-Ljbffr Dormont Manufacturing Co