Patient Access Services, Associate - Cancer Services

Patient Access Services, Associate - Cancer Services

Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult.

Position Summary

The Cancer Services Associate is responsible for ensuring all patients are registered in accordance to departmental policy and procedure. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments under the division of Patient Access Services. Collaborates with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and contractual mandates.

Responsibilities

Performs scheduling/registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry. Conducts patient interviews as part of the scheduling/registration procedure, where they gather and confirm patient demographic details, insurance data, and financial obligations. Explains the content of all required forms and obtains signatures as appropriate. Reviews, assesses and evaluates patient registrations to ensure the accuracy of demographic and financial information. Collects co-payment, deductible, and co-insurance amounts according to patient's health insurance plan and contractual agreement. Refers self-pay patient to financial aid/self-pay representative. Determines the nature of inquiries and provides general information. Provides external connections for staff and answer internal queries directed to the switchboard. Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact. Maintains current knowledge base regarding insurance information and managed care guidelines; maintains a knowledge base of designated networks based upon managed care contracts. Demonstrates ability to utilize data retrieval insurance eligibility systems. Manages RQA reports by resolving errors and producing corrected accounts. Collaborates with other departments to ensure the needs of the patient and department are met. Abides by documentation guidelines consistently. Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy. Practices confidentiality and privacy protocols in accordance to hospital policies and HIPAA requirements. Complies with departmental dress code and maintains a neat appearance. Performs other department-specific duties as deemed appropriate by Patient Access leadership.

Required Experience and Qualifications

Associate's degree. Or in lieu of degree, High School Diploma/GED and two (2) years' combined experience in Revenue Cycle, Medical Office, or Business Office required. Strong communication, interpersonal, and multitasking skills required. Computer literacy and customer service skills required.

Preferred Experience and Qualifications

Knowledge of health insurance to help assisting patients in understanding medical insurance benefits preferred. CPT, ICD-10, and medical terminology experience preferred.

Physical Demands

Prolonged periods of standing, sitting and walking. Must be able to lift up to 25 pounds. Commuting to hospital and offsite facilities required. Exposure to various illnesses and diseases.

As part of employment at Southampton Hospital, there may be occasions when travel to other locations is needed to support operational needs.

Special Notes: Resume/CV should be included with the online application. Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. All Hospital positions may be subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. This function/position may be designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Anticipated Pay Range: The starting salary range (or hiring range) for this position has been established based on relevant experience. The above salary range (or hiring range) represents SBSH's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital's Employee Health Services* Complete electronic reference check with a minimum of three (3) professional references. Successfully complete a 4 panel drug screen* Meet Regulatory Requirements for pre-employment screenings. Provide a copy of any required New York State license(s)/certificate(s). Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. *The hiring department will be responsible for any fee incurred for examination.

Company Overview: Stony Brook Southampton Hospital as part of Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees).