Supply Chain Operation Director

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role overview

The Senior Director – Business Services for Intelligent Supply Chain Operations (CPG Customer Development) will be responsible for developing, scaling, and delivering Customer Development and Commercial Operations solutions for Consumer Products & Retail (CPR) clients across North America. With a strong business and commercial focus, this role will engage with CPG clients to design and deliver integrated supply chain and customer development capabilities, bridging planning, order-to-cash, and customer collaboration. This role will act as a thought leader across Customer Development, leveraging industry trends such as omnichannel fulfillment, retailer collaboration, and digital commercialization to strengthen Capgemini’s positioning in the CPG sector

Job Description

What will you do

• Lead presales client engagements and large deal pursuits across North America in CPG Customer Development
• Lead and steer customer project, consulting, and Business Services (BPO) engagements focused on Order-to-Cash and Customer Operations
• Act as a trusted partner to Sales, Commercial, and Supply Chain executives
• Lead Customer Development maturity assessments and define transformation roadmaps
• Develop business cases showcasing ROI across revenue growth and service optimization
• Define and implement KPIs, SLAs, and governance frameworks aligned with service level and customer outcomes
• Contribute to creation of CPG-specific offerings including customer collaboration and order management
• Design and implement Target Operating Models integrating commercial and supply chain processes
• Provide thought leadership in omnichannel fulfillment and retailer integration
• Collaborate with cross-functional teams for proposal development and delivery
• Develop and mentor high-performing teams
• Drive innovation leveraging analytics, AI, and customer-centric solutions
• Position Capgemini as a leader in CPG Customer Development transformation

What you should have

• Bachelor's Degree or above. MBA preferred
• 15–20+ years of experience in Supply Chain, Customer Development, or Commercial Operations within CPG
• Experience in Business Services, Shared Services, or BPO environments
• Strong expertise in Order-to-Cash, Customer Service, Trade Promotion, and Customer Collaboration
• Strong understanding of CPG industry and retailer ecosystem
• Advanced English proficiency with strong communication skills
• Ability to analyze commercial and operational data
• Experience designing Target Operating Models
• Strong stakeholder management and executive influence skills
• Leadership experience managing global teams
• Exposure to SAP OTC, TPM tools, and analytics platforms
• Strong commercial mindset
• Relevant certifications desirable
• Willingness to travel up to 50%

The base compensation range for this role in the posted location is: $137900-295000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.