Service Desk Team Lead

About Lennar Lennar is one of the nation’s leading homebuilders, dedicated to creating an extraordinary experience for Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service. As a Fortune 500 company, Lennar consistently ranks among the top homebuilders in the United States. Lead Onsite IT Technician The Lead Onsite IT Technician provides advanced technical support and leadership for Lennar Associates. The role involves offering advice, mentorship, and training to other technicians, ensuring the smooth operation of all computer systems, networks, and communications equipment, and coordinating with various departments and vendors to deliver superior technical solutions. Your Responsibilities Provide advanced advice, mentorship, and training to IT Technicians, guiding them in troubleshooting and resolving complex issues. Assist senior colleagues in managing internal client relationships, handling complex technical requests, and ensuring a high level of client satisfaction. Produce, update, and maintain best practice support documentation. Offer end‑to‑end resolution of incidents, including proposing and implementing improvements to prevent future occurrences, and ensure all incidents are thoroughly documented and analyzed in ServiceNow. Troubleshoot and resolve complex hardware and software issues. Enact manufacturer warranties for equipment repair. Maintain and update ServiceNow tickets daily with accurate, reproducible details. Lead the preparation and coordination of project plans for the installation and configuration of technology equipment across divisions. Resolve printer and copier issues throughout the division. Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs. Maintain, upgrade, install, and replace hardware and software as required. Report instances of server downtime and LAN/WAN connectivity issues immediately. Perform basic troubleshooting on LAN/WAN connectivity under guidance. Provide weekly status reports summarizing activities and outstanding issues. Monitor and assist with coordinating third‑party support contractors. Perform other duties as assigned by the Onsite IT Manager. Requirements Demonstrated understanding of advanced technology standards. Ability to perform and supervise complex installations and configurations. Proficient in troubleshooting a range of IT issues. Excellent communication, mentorship, and problem‑solving skills. Ability to manage change effectively and understand its impact on business functions. High school diploma required or GED; Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred. Minimum 5+ years of relevant experience. Benefits Lennar offers a comprehensive benefits package including medical, dental, and vision coverage, a 401(k) retirement plan with a 1:1 company match up to 5%, paid parental leave, an associate assistance plan, education assistance, up to $30,000 in adoption assistance, three weeks of vacation annually, holiday and sick leave, personal days, a new‑hire referral bonus, home‑purchase discounts, and special events such as Everyone’s Included Day. Associated benefits are governed by Lennar policies and applicable plan terms. Equal Opportunity Employer Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. #J-18808-Ljbffr