General Manager

Reports to: Director of Sales and Operations Manager


Supervises: Greet Team Manager, Operations Manager, Fitness Manager

Status: Exempt / Full Time Compensation: $85,000, Annually (Base + Bonus Plan)


Are you ready to be the driving force behind a high-energy, results-driven team? At Defined Fitness, we don't just manage clubs-we build communities, inspire lifestyles, and create lasting impact. As a General Manager, you're at the helm of a fast-paced, dynamic environment where leadership isn't just a title-it's a way of life. We're looking for high-performing, relationship-driven leaders who thrive in an energizing, competitive atmosphere. You'll set the standard for success, empowering your team to push further, reach higher, and achieve more-all while creating an environment where members feel at home and motivated to be their best.

This isn't just another job-it's a career with purpose. At Defined Fitness, hard work is rewarded with competitive bonus plans, career advancement opportunities (think District Manager and beyond!), and the chance to grow with a company that's expanding its footprint. If you're ready to own your success, lead with passion, and elevate lives through fitness, we want you on our team. Are you ready to make an impact?

Join us. Be Defined:
• Driven
• Team-oriented
• Inspiring
• Motivated
• Committed
• Passionate
• Integrity
• Efficient
• Dynamic

Essential Functions & Responsibilities
• Responsible for timely and accuracy of weekly deposits
• A thoughtful leader and a confident decision-maker
• Drive our team to develop and be productive, while ensuring our sales are on the rise
• Synchronize department heads to achieve club goals and benchmarks
• Coordinate payroll for all team members in a timely manner
• Address and resolve all complaints, comments and suggestions
• Promote positive and collaborative work relationships and an enjoyable work environment
• Enhance and uphold company standards of cleanliness, professional service and staffing
• Inventory management throughout the Club
• Complete trainings and identify methods to improve efficiency and effectiveness
• Manage the hiring, evaluation, discipline action and training of new and current team members
• Monitor the need for new equipment and other facility improvements
• Other duties as assigned


KPI's:


Must maintain the clubs daily and personal KPI's

CLUB KPI PRODUCTION MINIMUMS TO SUCCEED
• CALLS: 120
• BOOKED: 15
• SHOWED: 12
• CLOSED: 10
• REFERRALS: 2:1 RATIO
• 20% 3PACK ATTACHMENT

PERSONAL KPI MINIMUMS TO SUCCEED
• CALLS: 25
• BOOKED: 4
• SHOWED: 3
• CLOSED: 2
• REFERRALS: 2:1 RATIO
• 20% 3PACK ATTACHMENT

Qualifications
• Must have managerial experience in service, health, fitness or related industry
• Bachelor's Degree in Business Administration or related field, preferred
• Must have a valid New Mexico driver's license (with acceptable driving record) and own means of transportation (registered and insured)
• PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc.
• Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment
• Must be able to work weekends and evenings, as needed


Physical Requirements
• Must be able to stand/walk for up to eight (8) hours at a time
• Must be able to sit for long periods of time
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read and write

Benefits:


At Defined Fitness, we believe in rewarding dedication and fostering a workplace culture that supports personal and professional growth. Our comprehensive benefits package is designed to enhance work-life balance, well-being, and financial security.
• Paid Time Off - Generous vacation and sick leave policies to support a healthy work-life balance.
• Complimentary Gym Membership - Full access to our state-of-the-art facilities, valued at $640 per year.
• Staff Pass Memberships - Full-time employees receive two memberships to share with family or friends, while part-time employees receive one, valued at $1,280 per year.
• Discounted Personal Training Sessions - Employees receive exclusive pricing on personal training sessions, normally $75 per session, available at a discounted rate of $28 per session.
• Health & Wellness Benefits - Comprehensive medical, dental, and vision plans to support employees and their families.
• Life Insurance - Full-time employees are eligible for an Accidental Death and Dismemberment (AD&D) life insurance policy of up to $10,000.
• Retirement Savings - Full-time employees can enroll in our 401(k) plan to help secure their financial future.
• Performance-Based Bonus Opportunities - Monthly opportunities to earn bonuses based on key performance indicators, ensuring that hard work and dedication are recognized and rewarded.