Workflow Processing Specialist - remote/hybrid

Overview

this is a remote/hybrid role.

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders and workflow management.

Responsibilities

Job Duties:

• Responsible for daily preparation of call center workflow

• Responsible for accurate data entry of incoming prescriptions and refills

• Responsible for maintaining prescription refill requests

• Responsible for Foundation Assistance management

• Responsible as a backup for inbound/outbound calls as required

• Responsible for accurately selecting billing and shipping methods for incoming patient orders

• Provide clinical services in TherigySTM

• Provides resolution to customer service issues to ensure member satisfaction

• Work with members to provide resolution to payment related issues on accounts/orders

• Maintain and keep reasonable production as determined by supervisor

• May assist in orienting and training new employees

• Responsible for completing all mandatory and regulatory training programs

• Perform other duties as assigned

Qualifications

Attendance Requirements:

• Must be available, and on-time for scheduled work shifts.

• Must be able to work nights as required.

Educational Requirements:

• Minimum: High School Diploma or GED

• Preferred: Pharmacy technician or related certification

Experience:

• Past experience in a customer service related field

• 6-12 months experience as a pharmacy technician

Special Conditions of Employment:

• Drug test

• Initial and continuous exclusion and sanction/disciplinary monitoring

• Any and all additional eligibility requirements based on the specific position

Job Skill Requirements:

• Broad knowledge of medications, physician orders, and pharmacy systems

• Strong communication skills

• Outstanding customer service skills

• Excellent organization skills

• Ability to multitask and prioritize

• Excellent computer and keyboarding skills

Compensation:

$18.00-21.00 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

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Job Locations US-NY-Syracuse

Posted Date 1 year ago (5/1/2025 12:21 PM)

Requisition ID 2025-14113

# of Openings 1

Category Administrative/Clerical

Location : Location US-NY-Syracuse