Service Consultant

Location: 7118 - Laurel - 8800 Freestate Dr, Laurel, Maryland, 20723 CarMax, the way your career should be! Position Overview As a Service Consultant, you will be the trusted link between customers and our skilled technicians, ensuring every interaction reflects CarMax's commitment to honesty, transparency, and exceptional service. In this dynamic role, you'll guide customers through the service and repair process - before, during, and after - delivering clear communication and personalized support. Your ability to balance technical details with a customer-first approach will make every experience seamless and rewarding. Why CarMax? At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward. Role Responsibilities Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments Consult with customers on recommended repairs and explain service details clearly Review completed work for accuracy and prepare invoices for billing Process service payments and manage cash transactions responsibly Coordinate workflow efficiently to maintain productivity in a fast-paced environment Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area Required Qualifications Strong interpersonal and communication skills with proven ability to deliver outstanding customer service Proficiency in telephone etiquette and active listening techniques Ability to interpret and record data accurately while using intermediate computer skills Comfort working collaboratively across departments in a high-energy environment Flexibility to work varied shifts, including nights, weekends, and holidays Commitment to standards and adherence to CarMax policies and procedures Capability to stand or walk for extended periods and work in both indoor and outdoor conditions Hourly Rate $17.51 - $18.92 Commissions This position is eligible for commission. Benefits Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Full-time hourly or commissioned associates: up to 48 hours of sick time per year accrued on a per pay period basis and 80 hours to 200 hours of vacation time after a 90 day waiting period, depending on years of continuous service with the Company. Paid scheduled holidays: 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate works on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Full-time salaried associates: entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Equal Opportunity Statement CarMax is an equal-opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Accommodation Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. #J-18808-Ljbffr