Manager Solution Adoption

Role Description

This Manager position reports to our Director of Solution Adoption and has responsibility for leading a team of Solution Adoption Consultants and Technical Solution Specialists who are accountable for managing the on-boarding experience for new and existing Patient Payments clients in the Ambulatory healthcare space. The goal of the position is to ensure client satisfaction and predictable results.

• Build high performing team focused on project methodology, delivering predictable, repeatable projects and revenue based on forecast.
• Develop a bench of individual performers to support our growth plans.
• Understand and support the client project success criteria and metrics.
• Conduct weekly team meetings.
• Attend to team's emergency requests or client escalations when necessary.
• Proactively monitor clients to keep satisfaction at a high level.
• Act as a motivator to keep the morale up among team members.
• Oversee and manage all aspects of the solution adoption process.
• Coordinate Waystar project team resources and deliverables.
• Proactively identify and execute on opportunities for process improvements.
• Develop training programs to onboard new consultants and expand the skills of the existing consultants.
• Clearly communicate both in oral and written form, operational results to team members, executive management, vendor partners, and clients.
• Partner with Sales team to ensure smooth hand off from contract close to project kick off.
• Other duties as assigned.

Qualifications

• 4+ years working/managing primarily in Healthcare IT processes, ideally focused on patient collections and billing.
• Proven leadership and issue resolution abilities.
• Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality.
• Remote software implementations and project management.
• HIPAA regulation knowledge.
• Healthcare and medical billing terminology.
• Experience with Healthcare Practice Management Systems.
• Proficient with Microsoft Office Suite.
• Good written and oral communication skills; team player.
• Bachelor’s degree or equivalent work experience in Healthcare, CIS, CS or MIS.

Benefits

• Competitive total rewards (base salary + bonus, if applicable).
• Customizable benefits package (3 medical plans with Health Saving Account company match).
• Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
• Flexible time off for exempt team members + 13 paid holidays.
• Paid parental leave (including maternity + paternity leave).
• Education assistance opportunities and free LinkedIn Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(K) program with company match.
• Pet insurance.
• Employee resource groups.

Company Description

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities.

Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012.

For more information, visit waystar.com or follow @Waystar on Twitter.