Service Manager

Buddy Pegs Bike Shop + Experience Center | Bentonville, Arkansas (Multiple Locations) $45,000.00 – $55,000.00 per year (With room to grow!) Full-Time | Flexible Schedule Fair chance employer – People with a criminal record are encouraged to apply About Our Hub & Mission Welcome to the next chapter of Buddy Pegs. Our Bike Shop + Experience Center in Bentonville serves as a premier community hub where riders of all stages can advance their cycling journey. We are dedicated to supporting a comprehensive range of disciplines—servicing everything from commuter setups, E-bikes, gravel, and mountain bikes, alongside our youth developmental fleets. Here, we don’t just sell and service bikes—we create an approachable, high-energy environment where adults and young riders alike can explore, learn, and connect. Our commitment is to ensure that everyone in our community—across all ages, backgrounds, and identities—feels seen, valued, and supported on two wheels. No gatekeeping. No ego. Just great bikes, local riders, and good energy. The Role We’re looking for a Service Manager / Lead Bike Mechanic to bring new builds to life, keep diverse customer fleets rolling, mentor our technical team, and deliver top-notch service experiences. In this role, you will lead our service operations across a wide range of bicycle types. You are the technical anchor of the shop, balancing high-quality wrenching with clear, ego-free customer communication. If you are an experienced mechanic who thrives in a collaborative, community-focused environment, this bench is yours. Key Responsibilities Wrenching & Service Leadership Serve as the primary mechanic and quality assurance lead for all incoming service work Build a wide range of new bikes for retail sales, maintain our demo fleet, and complete custom service orders Maintain a clean, organized, and highly efficient service department and workbench area Proactively order and manage service-related supplies, parts, and component back stock Operations & Customer Experience Manage service scheduling, track work orders, and communicate transparently with customers to minimize wait times Support the retail floor—helping riders find the right bikes, parts, and accessories for their specific needs Translate complex technical knowledge into friendly, approachable guidance for customers and staff Training & Community Education Train junior mechanics and retail staff on advanced technical knowledge and bike basics Occasionally create and teach bike maintenance courses for community riders and local families Experience & Qualifications 3+ years of professional bicycle mechanic experience (Required) Strong mechanical aptitude with a deep understanding of modern bike standards and components Detail-oriented, efficient, and customer-service minded Must be able to ride a bike and safely lift up to 35 lbs Bonus Points: Regional cycling community connections, B2B/B2C retail sales experience, or community programming background $45,000 – $55,000 a year with room to grow Qualified Small Employer Health Reimbursement ($200/month) Simple IRA plan with a 3% company match Full access to all Buddy Pegs tools, training, and leadership support Flexible schedule within a team-oriented culture Our Values Connected & Present: You build meaningful relationships with local riders and show up fully for the team Self-Confident & Resilient: You embrace technical challenges, take initiative, and adapt easily under pressure Equity & Inclusion: You believe bikes are for everyone and actively work to remove barriers across race, gender identity, age, and ability Have Fun!: You find genuine joy in the ride and love creating an energized, welcoming shop atmosphere Fewer than 3 years of professional bike shop mechanical experience Gatekeeping attitude or discomfort interacting directly with a diverse customer base (including adult newcomers and families) Poor organization, messy workbench habits, or inability to track inventory effectively Inability to make independent decisions or adapt quickly when the shop gets busy What Drives Us Mission: Help save our home planet by empowering more people to experience life on two wheels. Vision: Radically expand cycling culture and adoption in our community—helping riders of all ages and backgrounds develop confidence, resilience, and joy through the power of the bicycle. If you’re ready to run an exceptional service department, build community, and grow with us—we want to meet you. #J-18808-Ljbffr