HR Operations Manager

HR Operations Manager

Job Category: Human Resources

Full-Time

On-site

Flightstar Jacksonville, FL 32221, USA

What You'll Do

HR Operations & Process Improvement

• Oversee daily HR operations with a focus on stabilizing, standardizing, and improving processes
• Identify opportunities to reduce manual work and implement automation and system-driven solutions
• Build and maintain scalable workflows, SOPs, and documentation
• Improve processes and experiences throughout the entire Employee Lifecycle, from onboarding to offboarding
• Partner cross-functionally to improve operational efficiency and consistency

Payroll & Benefits Leadership

• Oversee end-to-end payroll processes, ensuring accuracy, timeliness, and compliance
• Supervise and support Payroll Specialists, providing guidance, oversight, and development
• Oversee benefits administration, ensuring effective management of enrollments, changes, and employee support
• Lead and mentor the Benefits Specialist to strengthen operations, accountability, and professional development
• Own billing reconciliation, vendor management, and contract oversight
• Continuously improve processes related to payroll and benefits administration
• Build and maintain strong relationships with Finance, benefits brokers, auditors, and vendor partners

Team Leadership

• Lead and develop a team that includes Payroll Specialists, a Benefits Specialist, and an HR Coordinator
• Provide coaching, direction, and performance management
• Establish clear expectations and promote accountability and continuous improvement
• Foster a collaborative and service-oriented team culture

Compliance & Risk Management

• Ensure compliance with federal, state, and local employment laws (FLSA, ACA, ERISA, ADA, FMLA, etc.)
• Support audits and ensure operational readiness
• Maintain accurate and compliant employee records and HR processes
• Identify areas of risk and implement improvements and controls

HR Systems & Data

• Leverage HR systems to improve efficiency, data accuracy, and reporting
• Identify opportunities to reduce reliance on spreadsheets and improve system utilization
• Partner with internal teams and vendors to improve system functionality and integration
• Play an integral role preparing for and participating in core system transitions

What You Bring

• 5+ years of HR operations experience with deep expertise in payroll and benefits
• Strong hands-on experience with UKG is required and SAP experience is preferred
• Bilingual English/Spanish is preferred
• Proven ability to transform manual processes into automated, system-driven workflows
• Experience navigating multiple systems, limited integrations, and heavy Excel usage
• Strong knowledge of compliance (FLSA, ACA, ERISA, COBRA, etc.)
• Experience with audits, reconciliations, and vendor management
• Track record of building process documentation and operational structure from scratch
• Experience supporting or preparing for HRIS implementations or transitions
• Strong analytical and problem-solving capabilities

Why Join Us

• Opportunity to modernize and transform HR operations
• High visibility and meaningful organizational impact
• Ownership of automation and system improvement initiatives
• The ability to leave a lasting mark on how HR operates

Work Environment & Accessibility

This role operates in an office environment located within an airplane hangar; and includes computer-based work, collaboration, and movement within the workplace.

We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and employment.

Equal Opportunity Employer

We are an equal opportunity employer committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration without regard to protected characteristics.

Qualifications

Licenses & Certifications

Preferred

• SHRM-CP
• PHR
• Cert Payroll Professional

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.