Business Development Manager

Job Description Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. The Business Development Manager for Marken is responsible for building up their defined territory and/or defined accounts by supporting and growing existing and new client relationships. Summary The Business Development Manager for Marken is responsible for identifying potential accounts and opportunities, formulating specific account strategies, implementing tactics that result in new sales while building long‑term productive customer‑supplier relations, and providing timely reports on activities, expenses, operations and forecast data for assessment of progress on meeting objectives. This position confers with other Marken Departments and senior management to discuss quotations, project management and scheduling activities. Essential Duties and Responsibilities Meet or exceed goals for assigned accounts, territory or area. Focus on growth of existing business and new customer sales by working to meet business goals set by management. Build upon and maintain Marken's existing customer base through Customer Service, frequent client interaction and technical expertise. Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end‑to‑end customer satisfaction and accuracy of all jobs pertaining to client accounts. Lead, develop and provide innovative services and technical solutions to clients. Manage quote requests and client special requests. Facilitate, track and communicate job win/loss ratios & pursuit metrics for all assigned accounts by using Marken internal systems. Identify and recommend solutions to address client loss scenarios. Monitor and communicate client pipelines to senior management. Conduct market research and trend analysis reporting for all assigned and prospective accounts. Coordinate client projects with Operations. Share market information (trends, competitor information, etc.) with Marketing and Senior Management. Assist in managing audits & site visits. Assist in addressing complaints with QA/CAPA. Attend trade shows, exhibitions, workshops and seminars. Arrange client visits, dinners, outings and quarterly meetings. Arrange and coordinate company related travel to insure frequent client contact and visibility. Apply Good Manufacturing Principles in all areas of responsibility. Demonstrate and drive the Marken Four I's (Integrity, Intensity, Involvement and Innovation) in client contracts, CDA's, MSA's and Technical Agreements. Basic Minimum Qualifications Bachelor's Degree. 3+ Years Minimum Experience within the Logistics, Clinical Supply and/or Pharmaceutical Industry. Equivalent Life/Work Experience. High Level of Business Acumen in both Administration and Business Strategies. Familiarity with Printing Techniques, Equipment and Components. Interpersonal Skills Surrounding Client Interactions / Problem Solving Abilities (Communications). Organizational Skill Set to Include Time Management. Proficiencies with MS Office / Adobe Products. Demonstrate strong problem solving skills and exercise good judgment and appropriate discretion when reaching conclusions. Familiarity with Customer Relationship Management Systems. Compensation and Benefits Base pay for this position ranges from $117,420 per year to $130,560 per year. Pay is based on several factors including but not limited to market location and may vary depending on job‑related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short‑term and/or long‑term incentive compensation programs dependent on performance and company metrics. Medical coverage Dental coverage Vision coverage Flexible Spending Account Health Savings Account Dependent Care Flexible Spending Account Basic and Supplemental Life Insurance & Accidental Death and Dismemberment Disability Income Protection Plan Employee Assistance Program 401(k) retirement program Vacation, Paid Holidays and Personal time Paid Sick and Family and Medical Leave time as required by law Employee Type Permanent Extended Employment Opportunity Statement UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications (Legal) Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Application Deadline December 31, 2025 #J-18808-Ljbffr