Resident Manager

Manage all day to day operations in assigned section. Strong collections and customer service skills. Excellent written and verbal skills. Work every other Saturday.

WHAT WE ARE LOOKING FOR:

Resident Managers manage all day-to-day operations of assigned community section and are responsible for meeting all associated goals. They ensure the section and team members remain in compliance with SMC policies, procedures, and standards as well as local and federal government regulations and guidelines.

WHAT WE EXPECT FROM YOU:

Manage all day-to-day operations of assigned section Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times Encourage and build positive relationships with team members, customers, and vendors Provide high levels of service to all customers and team members Hire, train, coach, counsel and manage assigned team members Perform all Credit Counselor duties Aid in preparation of annual budget and community plans Respond in emergency situations, as needed Ensure all resident accounts are accurate and current Conduct new resident move‑in orientations Serve as the primary contact for all customers, team members, and vendors associated with assigned section Stay abreast of industry trends Demonstrate behaviors that cultivate a positive work culture Contribute to community/company engagement efforts Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

Excellent written and verbal communication skills Outstanding interpersonal skills Exceptional customer service skills Ability to effectively lead, coach, and motivate High-level critical thinking skills Knowledge of current applicable laws Strong organizational skills Adaptability and flexibility in fast paced environments Ability to keep neat and accurate records Aptitude with Microsoft Word and Excel Experience with Yardi software products a plus Qualifications Graduation from The Southern Difference Institute or equivalent combination of education and property management experience Three years of experience in a property management setting Experience in customer service, sales, marketing, or real estate Pay Rate: $21.82 - $29.55 Summary of Benefits: Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry. Southern provides: A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost Company paid Group Term Life and AD&D Insurances Traditional and ROTH 401(k) with Company contribution Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty Continuing Education You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate. Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time. #J-18808-Ljbffr Southern Management Companies