Tool Operations Administrator

PAY: $50-54/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.
100% remote role, but should be available to attend meetings etc in PST time.
W2 Candidates only
Description

• This contractor role is critical to preventing business disruption, owning the day-to-day execution of our tool operations model while senior leads invest in automation and process redesign.
• You'll be the steady hand that processes access requests, manages licensing, coordinates compliance reviews, and supports users - keeping research moving while we simultaneously build the automated systems that will eventually take over these workflows. Along the way, you'll serve as a checks-and-balances layer, surfacing issues and ensuring nothing falls through the cracks during the transition.

Responsibilities

• Program Management for Tool Portfolio
• Process license requests, assignments, callbacks, and extensions across all tools (Figma, UserTesting, Dovetail, Qualtrics, dscout, ZeroHeight, and others)
• SSO and Active Directory management for new hires and access changes
• Usage analytics and license forecasting to support renewal planning
• TPS review coordination and rapid research quality metrics tracking
• Tool troubleshooting and vendor support bridging
• Research/testing project close-out governance and financial tracking: prompting users to close unused tests to recover costs, capturing final session counts and incentives paid, and reviewing end-of-project participant quality and research outcome feedback - building trend data that informs tool-to-use-case pairing and recruitment strategy over time.
• Figma AI credit monitoring and distribution
• Outset platform onboarding, support, and access provisioning for scaled research rollout
• Other adhoc special projects (ie - UserTesting R&I study migration execution)
• Tooling related procurement support

Requirements

• Experience in SaaS tool administration, IT operations, or a similar operations/coordinator role
• Comfort managing multiple concurrent request queues with strong attention to detail
• Familiarity with SSO and identity/access management workflows (IIQ or Active Directory a plus)
• Clear, proactive communicator - you're the interface between users and the team
• Process-oriented with an eye for gaps; you notice what's missing and flag it
• Proficiency in Google Sheets, Slack, and enterprise SaaS platforms

Preferred

• Experience supporting software renewal cycles or procurement coordination
• Familiarity with Third Party Security or vendor compliance processes
• Background supporting a large SaaS tool portfolio at a technology company

Who We Are:
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
3407 W Martin Luther King Jr. Dr. Tampa, FL 33607
"We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people."

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