AVP/Branch Manager

Job Description

Job Description

Summary

Driving branch growth and community expansion, the AVP/Branch Manager promotes Har-Co Credit Union across local business networks while upholding the highest standards of member service. This role leads and empowers branch staff through active coaching and supervision to exceed sales and service goals. A hands-on leader, the Branch Manager directly assists members, resolves complex inquiries, models professional and ethical behavior, and ensures full alignment with the Member Experience Pledge.

Responsibilities

• Oversee daily branch operations, including cash ordering and management, time sheets review and approval, managing personnel, audits and policy compliance.
• Assists in the interviewing, hiring and training of new employees.
• Support career growth by coaching staff on skill development.
• Recognizes employee achievements and encourages excellence in the work environment.
• Build and promote strong, long-lasting member relationships by partnering with them and understanding their needs.
• Thorough knowledge of credit union products, services, and cross-selling techniques.
• Implement strategies to achieve or exceed branch targets for loan volume, deposit growth, new memberships, and overall profitability.
• De-escalate member situations by utilizing active listening, empathy, and advanced problem-solving techniques to restore trust and retention.
• Ensure that the branch is adequately staffed, maintains monthly schedule and that the day-to-day operations are completed.
• Accountable for auditing new and updated members and memberships.
• Adheres to federal regulations, Har-Co’s policies and procedures and security procedures to protect member and avoid losses to the credit union.
• Completes and administers yearly performance appraisals on time.  Exercises authority concerning employment and termination of employees.
• Fraud detection and loss prevention.
• Completes projects and other duties assigned on a timely basis as assigned by management.
• Perform duties of member service representative, teller, or other operational positions on an as needed basis.

  Qualifications

Required : Five (5) years of management experience and five (5) years of customer service and sales experience.

• Excellent verbal and written communication skills.
• Strong organizational skills.
• Must possess leadership and supervisory skills.
• Ability to manage multi-functional tasks.
• Ability to delegate.

Preferred: Banking/Credit Union background.

Har‐co Credit Union is committed to delivering exceptional financial services to our members while supporting the communities we serve. We value integrity, service, and strong relationships with our members and partners.
Har-co believes in equal employment opportunity for all individuals without regard to race, color, religion, sex, age, national origin, marital status, physical or mental disability, status as a Vietnam Era veteran, or for any other reason or category protected by Federal, State, or local law. This policy extends to all terms, conditions and privileges of employment and participation in all activities sponsored by Har-co.

Company Description

Har‐co Credit Union is committed to delivering exceptional financial services to our members while supporting the communities we serve. We value integrity, service, and strong relationships with our members and partners.\r\nHar-co believes in equal employment opportunity for all individuals without regard to race, color, religion, sex, age, national origin, marital status, physical or mental disability, status as a Vietnam Era veteran, or for any other reason or category protected by Federal, State, or local law. This policy extends to all terms, conditions and privileges of employment and participation in all activities sponsored by Har-co.