Donor Engagement Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Donor Engagement Manager Full Time Professional – Rochester, NY, US 9 days ago Requisition ID: 1097 Salary Range: $65,000.00 To $75,000.00 Annually The Louis S. Wolk Jewish Community Center of Greater Rochester is located alongside the Erie Canal in Brighton and is a 200,000 square foot facility that houses state‑of‑the‑art fitness, wellness and recreation programming, an aquatics center, a professional theater, children’s center and our camping program. We pride ourselves on providing our members with quality educational, cultural arts and social programming, and on being an inclusive community center that welcomes all faiths, backgrounds and ages. Why Work With Us? A comprehensive and competitive benefits package , designed to support your well‑being and work‑life balance Complimentary JCC membership , providing access to facilities and programs Robust professional development opportunities to support ongoing growth and career advancement Regular networking and community‑building events that foster meaningful connections Opportunities to participate in enriching Jewish cultural, educational, and community activities JOB SUMMARY The Donor Engagement Manager is a key member of the Development team, responsible for managing donor data systems, implementing annual campaign strategies, tracking campaign performance, and generating reports that inform strategic decision‑making. The role also supports stewardship activities that enhance retention rates, coordinates fundraising event logistics, sends mass donor communications, and responds to general donor inquiries. Managing a portfolio with experience in prospect research and legacy giving programs is a plus. ESSENTIAL FUNCTIONS Key Engagement Responsibilities Donor Stewardship & Retention : Develop and implement comprehensive stewardship plans to ensure donors feel valued, informed and connected to the mission. Includes overseeing acknowledgment process (thank‑you letters, calls, and recognition) within prompt timelines. Portfolio Management : Actively manage a personal portfolio of donors with regular outreach to cultivate relationships and move donors through the giving pipeline. Strategic Communications : Draft and edit donor‑facing materials, including impact reports, solicitations, newsletters and briefing materials. Collaborate with marketing team to ensure consistent messaging and storytelling. Data & CRM Management : Utilize donor database to track donor interactions, maintain accurate records and generate reports on fundraising KPIs. Prospect Research : Identify new potential donors and conduct research to qualify their capacity and alignment with the organization’s goals. Legacy Giving : Assist in identifying and cultivating planned giving prospects to help build long‑term sustainability. Campaign Strategy & Execution : Design and manage the annual calendar of appeals, including year‑end giving, spring drives and giving days. Donor Segmentation : Use CRM data to divide the donor base into groups (e.g., first‑time, lapsed, monthly, or mid‑level) to send more personalized and effective appeals. Monthly/Recurring Giving : Lead the growth and retention of sustainer programs, which provide the JCC with predictable, ongoing revenue. Pipeline Development : Identify donors from the annual fund who show potential to become major gift donors and move them toward deeper personal cultivation. Analytics & Reporting : Track and analyze key performance indicators such as donor retention rates, average gift size and campaign ROI to adjust strategies in real time. Key Annual Fund Responsibilities Campaign Strategy & Execution : Design and manage the annual calendar of appeals, including year‑end giving, spring drives and giving days. Donor Segmentation : Use CRM data to divide the donor base into groups to send more personalized appeals. Monthly/Recurring Giving : Lead the growth and retention of sustainer programs. Pipeline Development : Identify donors from the annual fund who may become major gift prospects. Analytics & Reporting : Track and analyze KPIs to adjust strategies in real time. OTHER DUTIES Performs all duties as assigned. EDUCATION & EXPERIENCE Bachelor’s degree is required. 3–5 years of experience in nonprofit development, fundraising operations, or donor engagement. Proficiency with donor databases (Raiser’s Edge or similar CRM) including queries, reports and data segmentation. KNOWLEDGE, SKILLS & ABILITIES Strong written and verbal communication skills; experience creating donor‑centric content is a plus. Proven ability to manage multiple priorities, meet deadlines and pay close attention to detail. Demonstrated experience planning and coordinating fundraising campaigns or events. Strong analytical skills; ability to interpret data and apply insights to campaign strategies. Familiarity with email marketing tools and Microsoft Office Suite. Ability to work independently and collaboratively in a fast‑paced, mission‑driven environment. Comfort interacting with donors and community members with professionalism and discretion. Proactive. Ability to use discretion. PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Regularly sedentary work. Regularly communicating effectively in person, over the phone and video‑conferencing tools. Regularly use hands and fingers. Occasional standing, walking, bending and reaching. Ability to lift and carry up to 20 lbs. Primarily an office setting with climate control and lighting. Diversity, Equity & Inclusion The JCC of Greater Rochester is an equal opportunity employer. We value diverse identities, backgrounds and perspectives and are committed to building an inclusive culture in which staff, members and community partners can thrive. EOE Disability/Veteran Monday through Friday 8am-5pm, occasional nights and weekends. #J-18808-Ljbffr