Temporary Administrative Clerk

Job Description

Job Description

We are seeking reliable, professional, and customer-focused Administrative & Transportation Support Representatives to provide temporary support during the back-to-school transportation period.

In this role, you will assist with customer inquiries, transportation concerns, administrative tasks, and day-to-day office support. This is a great opportunity for someone who enjoys helping people, staying organized, and working in a fast-paced environment.

Available Shifts

• 7:00 AM – 3:30 PM
• 9:00 AM – 5:30 PM

What You'll Do

• Answer calls on a dedicated transportation hotline and assist with back-to-school transportation concerns.
• Provide professional, courteous, and helpful customer service.
• Document customer questions and concerns accurately using Google Forms.
• Troubleshoot transportation issues using a dedicated platform with real-time bus locations and service alerts .
• Monitor the transportation department's email account and respond to inquiries using approved templates when appropriate.
• Answer telephone calls, provide information, and direct inquiries to the appropriate resources.
• Perform general administrative and office support duties.
• Organize and maintain administrative files, records, forms, and reports.
• Gather information from files, records, and other resources.
• Prepare recurring reports and correspondence for review and signature.
• Prepare acknowledgments and form letters according to established procedures.
• Maintain calendars, schedules, appointments, files, and records.
• Attend meetings as needed, provide information, and take accurate notes.
• Assist with employee training and orientation when requested.
• Perform other administrative duties as assigned.

What We're Looking For

The ideal candidate will be:

• Professional and dependable
• Comfortable answering a high volume of phone calls and emails
• Customer-service oriented with a helpful and patient approach
• Organized and detail-oriented
• Comfortable working with computers and learning new software platforms
• Able to accurately document information
• Able to remain calm and professional when dealing with frustrated customers or time-sensitive issues
• Comfortable working independently while also being part of a team
• Confident communicating with the public, coworkers, and management

Company Description