Client Services Representative

• Manage high-volume incoming phone calls and client communication
• Greet and assist emergency and specialty clients
• Support front desk and administrative hospital operations overnight
• Maintain accurate medical and client records
• Collaborate closely with veterinary technicians, assistants, and doctors
• Assist with patient intake and emergency workflow coordination
• Maintain organization, cleanliness, and professionalism throughout client-facing areas of the hospital
• Support clients through emotionally sensitive situations with compassion and discretion

What You Bring:

• Previous client service/customer service experience required; veterinary or medical experience preferred
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment
• Proficiency with office software and systems
• Excellent verbal and written communication
• Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff

• Continuing education opportunities
• 16-Week VTNE Study Group
• Free VetBloom access (RACE-approved CE)
• Employee pet stipend
• Employee pet wellness benefits
• NVA Pet Resort Discount + Pet Insurance Discount
  Uniform allowance
• Referral bonus program
• Breakdown of health insurance benefits
  • Medical, vision, and dental insurance
  • Free therapy through TalkSpace
  • AD&D insurance
  • Life insurance
  • Long term disability
  • Company paid short term disability
  • FSA/HSA available
• 401k + company match
• Employee Assistance Program
• Generous PTO allowance

Care Center Cincinnati is within commuting distance of many veterinary professionals throughout Greater Cincinnati and Northern Kentucky , including:

• Blue Ash
• Montgomery
• Sharonville
• Mason
• Loveland
• Milford
• West Chester
• Fairfield
• Springdale
• Forest Park
• Cincinnati
• Madeira
• Indian Hill
• Kenwood
• Deer Park
• Reading
• Wyoming
• Glendale
• Evendale
• West Chester Township
• Mason
• Milford
• Loveland
• Florence, KY
• Erlanger, KY
• Edgewood, KY
• Crestview Hills, KY
• Fort Mitchell, KY
• Independence, KY
• Hebron, KY
• Bellevue, KY
• Dayton, KY

About Ethos Veterinary Health 



 
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest
level, together. 



 
Join Us 



 
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care! 



 
Equal Opportunity Employer 



 
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion,
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law. All employment is decided based on
qualifications, competence, merit, and business need.
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