Front Desk Agent

We are looking for a friendly, professional, and guest-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for creating a welcoming first impression, providing exceptional guest service, and ensuring a smooth and efficient experience from check-in through check-out. The ideal candidate is dependable, personable, detail-oriented, and comfortable working in a fast-paced hospitality environment. Key Responsibilities Position Summary We are looking for a friendly, professional, and guest-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for creating a welcoming first impression, providing exceptional guest service, and ensuring a smooth and efficient experience from check-in through check-out. The ideal candidate is dependable, personable, detail-oriented, and comfortable working in a fast-paced hospitality environment. Key Responsibilities Welcome and greet guests in a warm, professional manner. Complete guest check-ins and check-outs accurately and efficiently. Assist guests with reservations, room assignments, and general inquiries. Provide information about hotel amenities, services, local attractions, dining, and transportation. Respond to guest requests, concerns, and complaints professionally and promptly. Maintain accurate guest records and follow hotel policies and procedures. Answer and direct phone calls and respond to guest communications. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met. Monitor room availability and communicate any changes or special requests to the appropriate departments. Maintain a clean, organized, and professional front desk area. Follow all safety, security, and guest privacy procedures. Perform other duties as assigned by management. Qualifications Previous hotel or customer service experience preferred. Bilingual English/Japanese preferred. Excellent communication and interpersonal skills. Professional, friendly, and positive attitude. Strong attention to detail and organizational skills. Ability to multitask and remain calm under pressure. Comfortable using computers and learning hotel reservation/front desk systems. Ability to work independently and as part of a team. Flexible availability, including weekends, holidays, and various shifts as needed. Must be reliable, punctual, and committed to providing outstanding guest service. Physical Requirements Must be able to stand and remain on your feet for up to 8 hours during a shift. Must be able to lift up to 25 pounds . Ability to perform the physical duties associated with working at a hotel front desk. What We’re Looking For We want someone who genuinely enjoys helping people and takes pride in creating a positive guest experience. If you are welcoming, dependable, and thrive in a hospitality environment, we would love to hear from you. Employment Type: Full Time Compensation: $31.00/ Year Industry: Travel, Tourism, Hotels and Hospitality #J-18808-Ljbffr Waikiki Malia