Key Account Manager

Key Account Manager

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter one filled with bold ambitions and enormous opportunity.Our trusted portfolio of brands including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose to deliver better everyday health with humanity at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the Role

The Key Account Manager is responsible for developing, managing, and strengthening strategic commercial relationships with key customers across assigned channels, including supermarkets, discount accounts, wholesalers, independent pharmacies, convenience customers, and other relevant distributor-serviced accounts. The role ensures sustainable business growth, strong commercial execution, efficient product distribution, disciplined inventory follow-up, and achievement of sales, service, and profitability objectives. This position serves as the primary link between customers, the local distributor, and Haleon's internal teams, ensuring clear communication, data-led decisions, and execution aligned to business priorities.

Role Responsibilities

• Gain a thorough understanding of key customer needs, shopper behavior, operational challenges, and commercial priorities to ensure Haleon brands are available, visible, and relevant where consumers make purchasing decisions.
• Serve as the key communication link between customers, the distributor sales force, suppliers, logistics, finance, trade marketing, marketing, and other internal teams, ensuring transparent communication, constructive collaboration, and coordinated execution across all parties.
• Develop effective strategies to accelerate the growth of Haleon's brands within the assigned classes of trade and translate them into cohesive commercial plans, aligned priorities, shared ownership, and disciplined execution.
• Build trust-based relationships with a portfolio of major customers, expand existing relationships through value-added solutions, and strengthen customer loyalty while reducing competitive risk
• Drive the timely distribution of innovations and priority products, ensuring proactive follow-up on listings, activation, product availability, secondary displays, planograms, pricing, promotions, and brand visibility.
• Identify the corresponding KPIs to track performance against business goals, analyze trends and business levers, maintain sell-in and sell-out coherence, and use account opportunity data to support informed, transparent, and aligned decisions.
• Monitor and maintain adequate inventory levels in distributors, follow up on orders, deliveries, service levels, and customer claims, and partner with relevant teams to minimize write-offs, avoid sales disruptions, and resolve risks with shared urgency
• Role model Haleon's Win as One behavior by sharing customer and market insights, enabling better cross-functional decision-making, supporting distributor capability, and contributing to stronger ways of working across the commercial organization.

Why You?

Basic Qualifications:

• Bachelor's degree in business administration, marketing, finance, or related field.
• At least 4 years of experience in key account management, sales, commercial execution, distribution, consumer goods, pharmaceuticals, healthcare, retail, or similar commercial channels.
• Experience working with distributors, wholesalers, supermarkets, pharmacies, independent customers, or commercial chains.
• Knowledge of category management, commercial execution, forecasting, sales analysis, performance indicators, and customer management.
• Experience in forecasting, with a track record of supporting accuracy improvement and business planning discipline.
• Proficiency in Microsoft Office tools, especially Excel and PowerPoint.
• Bilingual proficiency in Spanish and English, with the ability to prepare communications, reports, and executive presentations.

Preferred Qualifications

• MBA or advanced business-related degree preferred.
• Experience with Power BI, ERP systems, sell-out reports, commercial information platforms, or distributor/customer performance dashboards.
• Strong negotiation, influence, and ability to manage complex commercial conversations with internal and external stakeholders.
• Strong planning, prioritization, communication, and follow-up skills in a dynamic commercial environment.
• Results of orientation, profitable growth mindset, continuous improvement approach, and ability to work cross-functionally with accountability and pace.

Benefits

Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to View email address on click.appcast.io. Please include the following in your email: Use subject line: 'Haleon Careers: Job Accommodation Request' Your Name and contact information Requisition ID and Job Title you are interested in Location of Requisition (city/state or province/country) Description of specific accommodation you are requesting Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.

Note to Candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.