Account Supervisor

Job Description

Job Description

About Us

We are an energetic, super curious, passionate, fun and kick ass full-service advertising agency that has set out to break tradition and become a local and regional phenomenon. We firmly believe that only through relevant innovation Puerto Rico and its marketing industry will be positioned to compete with the fiercest brands currently in the global market. We need the bold and the daring to help us achieve our dream.

Overview

Our Account Supervisor’s mission is to lead the strategic and operational management of client accounts, helping solve business challenges while uncovering opportunities for growth, both for our clients and the agency. They orchestrate internal teams and resources toward thoughtful, results-driven goals, ensuring excellence in execution across all projects.

As they relentlessly pursue business profitability, team productivity, and operational efficiency, they also foster an inspiring and collaborative work environment aligned with our culture, one that values both outstanding work and a great human experience.

Commercially minded and creative in nature, our Account Supervisors are natural leaders and relationship builders. They bring strong strategic thinking, exceptional presentation skills, and a sharp ability to listen, interpret, and guide both clients and internal teams. They are confident, engaging, and know how to inspire trust and momentum.

They are responsible for positioning the agency as a true extension of the client’s marketing team, building strong, long-term partnerships that deepen and grow the business.

In fast-paced and high-pressure environments, they remain composed and solution-oriented, keeping teams motivated, aligned, and focused on delivering high-quality work on time and within budget.

Our Account Supervisors lead by example. Part strategist, part project leader, and part team motivator, they know how to manage multiple moving pieces while ensuring seamless execution. They are proactive problem-solvers, strong communicators, and a key support system for both clients and internal teams.

The Day-to-Day

• Lead the day-to-day management of client accounts, working closely with the Account Director on strategic direction and growth opportunities.
• Oversee advertising campaigns from brief through execution and delivery, ensuring quality and alignment with client objectives.
• Define and lead project scope, objectives, timelines, and resource allocation in collaboration with cross-functional teams.
• Analyze campaign performance, extract insights, and provide strategic recommendations.
• Manage client relationships at a senior level, ensuring satisfaction, trust, and long-term partnership growth.
• Coordinate internal teams to deliver integrated (traditional and digital) projects on time, within scope, and on budget.
• Identify opportunities to add value and drive incremental business.
• Develop and oversee detailed project plans and ensure clear communication with clients and stakeholders.
• Lead the development of complex creative briefs and guide teams in their execution.
• Collaborate with strategy, creative, media, and production teams to ensure cohesive and effective campaign development.
• Manage changes in scope, timelines, and budgets with strong control and communication.
• Monitor project performance using appropriate tools and ensure successful delivery of short- and long-term goals.
• Proactively identify risks and implement mitigation strategies.
• Ensure financial health of accounts, meeting budget targets and contributing to agency profitability.
• Mentor and guide junior team members, fostering growth and collaboration.
• Support new business efforts and contribute to the growth of existing accounts.
• Build and maintain a strong professional network that supports business development.

You bring

• A strong portfolio showcasing work you have led or significantly contributed to.
• 5+ years of proven experience in multi-channel (traditional and digital), integrated marketing and advertising.
• Bachelor’s Degree in marketing, public relations, communications, or a related field.
• Strong strategic thinking and leadership skills.
• Passion and curiosity for digital marketing and emerging trends in social, mobile, and innovation.
• Proven track record managing client relationships and delivering successful campaigns.
• Experience overseeing budgets and driving business growth.
• A solid professional network that contributes to business opportunities.
• Financial industry knowledge is a plus.
• Fully bilingual (Spanish and English).

EEOC | Equal Opportunity Employer