Client Service Manager (Hybrid)

Client Service Manager Position Overview: At FBinsure, we are committed to tailoring insurance to the individual needs of our valued clients. As a Client Service Manager, you'll deliver unmatched service and support to our clients on a day-to-day basis. You are an advocate, insurance educator and empathic communicator. Work Arrangement: This is a full-time, hybrid position reporting to our office located in New Bedford, MA. Professional Responsibilities: Handle all billing related questions and issues Take all first reports for claims filed with the agency Answer all policy specific questions Complete request forms for account reviews Process incoming correspondence Answer specific coverage questions that require rating Service client walk-ins that want an instant reactive renewal review Any other tasks the Management Group may assign Qualifications and Requirements: 3+ Years Insurance Industry Experience Attention to detail the ability to manage competing demands, and working quickly and efficiently Documentation skills are paramount in this position Excellent interpersonal and communication skills (both oral and written) Proficient with use of Microsoft Office Suite and products A passion for being part of a team that drives our company to industry leadership Ability to establish and maintain effective working relationships with both peers and clients Authorized to work in the U.S. without sponsorship Benefits: In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer: Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs Company paid Short-Term Disability, Long-Term Disability and Group Term Life Company paid Employee Assistance Program Paid Parental Leave Paid holidays Personalized PTO 401 (k) Salary Range: $50,000 - $55,000 depending on the candidate's experience *A wide salary range is posted for this position, and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Equal Opportunity Employment Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. #J-18808-Ljbffr